Terms of service

Informly provides a hosted customer-feedback platform (surveys, loyalty, coupons, referrals, testimonials, contacts, ticketing) accessible at informly.co. We may add, change, or remove features with reasonable notice; we will not materially degrade what you're paying for without 30 days' notice.

You are responsible for credential security, all activity under your account, and the accuracy of information you provide. Multi-factor authentication is strongly recommended; SSO is supported on paid plans.

Don't use Informly to spam, harass, send unlawful communications, attempt to gain unauthorized access, reverse engineer the service, or violate applicable law (including SMS regulations, anti-spam laws, and review-platform policies). We will suspend or terminate accounts that do.

You retain all rights to data you submit. You grant us a limited license to process it solely to provide the service. We act as a processor — see DPA — for end-customer data. You represent that you have the necessary rights and consents to send us the data you do.

Paid plans bill monthly or annually in advance. Founding-customer pricing (free for year one) is honored for the term you signed up under. SMS and other usage-metered items bill in arrears. Late payments accrue interest at 1.5%/month or the legal maximum, whichever is less.

Either party may terminate for material breach with 30 days' notice and a cure period. You may cancel at any time from settings; we'll refund the unused portion of a prepaid annual term. We will return or delete your data within 30 days of termination at your request.

We warrant that the service will materially conform to the documentation. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. EACH PARTY'S AGGREGATE LIABILITY UNDER THESE TERMS IS CAPPED AT FEES PAID OR PAYABLE IN THE 12 MONTHS PRECEDING THE CLAIM. These limits do not apply to breaches of confidentiality, indemnity obligations, or willful misconduct.

We indemnify you against third-party claims that the service infringes intellectual property rights. You indemnify us against claims arising from your data, your end-customer's use, or your violation of these terms.

Delaware law governs, exclusive of conflicts-of-law rules. Disputes resolved in state or federal courts of New Castle County, Delaware, except where local consumer-protection law gives you stronger rights.

Material changes get 30 days' notice via product email and updated effective date at the top of this page. Continued use after the effective date constitutes acceptance.

Legal questions: legal@informly.co.