NewLoyalty stamps — now in Apple Wallet & Google Wallet.Loyalty in Apple & Google Wallet.See what’s new →
Hear from every patient after the visit, by email or the QR at reception. A 2★ about the wait becomes a ticket for the practice manager the same morning. No-shows get a follow-up, and patients who loved the visit get a review request.
From · Dr. Chen's office · 2h after visit
Hi Anika — thanks for visiting Westside Family Health today. How was your appointment with Dr. Chen?
1 = Poor5 = Excellent
2
Thanks Anika. Quick follow-up — what could we have done better? Practice manager Sara will respond personally.
Routed to Sara · 2★ · 12 min after visit
Wait-time complaint · ticket open · SLA 4 hours · no public review yet
Email · 2h after
Two quick questions, routed to the right manager.
Re-book in 14 days
A follow-up after a missed appointment, before the patient drifts.
On Google
Patients who rate the visit 5★ get a review request with a link to your Google page.
You own your data
Export it any time. We don't sell data. Staff see only their own locations.
You want to know how the visit went, but a survey tool feels like one more compliance question. So the comment cards sit in a drawer and patients stay quiet.
Mrs. Patel had to wait 40 minutes past her appointment. Nobody at the front desk asked how she felt. Three days later it's a 1-star review tagged with your clinic name. Now you're replying in public.
A no-show is a missed appointment and a lost recall. Without a follow-up, those patients drift to the next clinic on Google Maps.
Feedback lives in five places and none of them lead to the recall or the follow-up. Informly brings what patients tell you into one place, with an owner for every complaint.
Paper comment cards in a binder. WhatsApp group between MAs. A Google review thread nobody monitors. A no-show list on the front desk.
Post-visit surveys open tickets. A 5★ gets a Google review request. A no-show gets a gentle follow-up and a link to book again.
What happens after a great visit, a bad visit and a no-show.
A great visit
Visit completed
Anika · Dr. Chen · 4:15 PM
Post-visit email
5★ · "Wait was short, Dr. Chen was great"
Google review
One-tap link to your Google page
Recall scheduled
6-month recall · email reminder
Loyal patient
Re-books on time, year after year
A bad visit caught early
Visit completed
Mrs. Patel · 40min wait · 4:55 PM
Post-visit email
2★ · wait-time flagged
Ticket → manager
Sara contacted within 12 min
Apology + offer
Personal call · make-good offer
Re-booked
No public review · stayed with clinic
No-show recovered
No-show
9:00 AM slot · patient missed
"Everything OK?"
Email · after the missed slot · no pressure
Re-book offer
Day 3 · personal slot list · click to confirm
Slot recovered
Re-booked · loop closed
A post-visit survey by email or QR.
A two-question survey lands 2 hours after the appointment. A 5★ gets a Google review request. A 1–2★ opens a ticket for the practice manager the same day.
Explore Surveys
Complaints reach the manager, not Google.
Each complaint type (front desk, billing, wait time) goes to the right person with a response time. A follow-up survey 48 hours later closes the loop.
Explore Ticketing
One patient profile. Multi-clinic safe.
Visit history, recent scores, contact preferences and no-show count on one record. Staff see only the locations and teams they belong to.
Explore Contacts
Recall offers and make-good codes.
A discount on the next preventive visit, or a make-good after a complaint. Single-use and locked to the patient.
Explore Coupons
Ask the right patients for a Google review.
After a 5★ visit, the patient gets a review request with a link to your Google page. Collect written testimonials too and approve them before they go on your site.
Explore Testimonials
Recall + preventive-care nudges.
Appointment-cycle reminders instead of punch cards: a 6-month dental recall, an annual physical, a birthday eye exam. Sent by email, on schedule.
Explore Loyalty
Save the visit before Google sees it
A patient flags a 40-minute wait in the post-visit survey. Practice manager Sara gets a Slack alert and a ticket, calls within the hour and offers a make-good. The patient stays and never writes the 1★ review.
No-show recovery
A 9am no-show. Later that day, a soft "everything OK?" email. On day 3, a reminder with a link to book again. Patients who still don't answer, you can call with context or let go cleanly.
Review requests after a great visit
Patients who rate the visit 5★ get a thank-you email with a review request and a link to your Google page. Most new patients check Google before they book, so that's where the request points.
Informly AI reads every written answer for sentiment, urgency and the reason behind the score, then drafts a reply you can edit and send.
Example data · last 30 days · all clinics
AI insights
Sentiment trend · 30d
+11%61%
Positive
26%
Neutral
13%
Negative
Reasons · from written answers
5 of 12Top reason this week
Wait time, up 5pt at Downtown. Most comments mention Tuesday and Thursday afternoons.
Top quotes · this week
"Dr. Chen took the time to explain everything. Front desk was warm."
"Waited 40 minutes past my appointment. Got a call from Sara that helped."
"Booking online was painless. Reminders were perfect."
Sentiment score
+0.61
+0.07
Promoters
61%
+4pt
Detractors
13%
−2pt
No-show recovery
64%
+11pt
Slack gets the complaint alerts and Square connects the front desk. Patients reach the survey through the QR at reception or the email after their visit.
Slack
Complaint alerts for the practice manager
Square
Front-desk payments can send the survey
Apple Wallet
Membership or loyalty pass, no app
Google Wallet
Membership or loyalty pass, no app
Works with your point of sale or online store. More integrations on the way.
Satisfaction by provider, no-shows by clinic and star rating by channel. Spot the provider drifting before it shows up in next quarter's reviews.
Example data · all clinics · last 30 days
Practice dashboard
NPS
61
+6
No-show
8%
−4pt
Recall conv.
78%
+9pt
NPS by provider
Star rating by channel
We're not an EHR and we don't store chart notes or clinical records. We're a feedback and engagement platform, and we'd rather tell you plainly what we do and don't cover.
We don't claim HIPAA compliance. If you'd collect protected health information, talk to us before you start.
No chart notes or clinical records. Ask about the visit, the wait and the front desk, and keep clinical details in your EHR.
Each team member is scoped to the locations and teams they belong to. Owners see everything.
Export your patient feedback any time. We don't sell data.
Informly AI reads written answers for sentiment, urgency and the reason, and drafts replies for your team to check before sending.
A DPA on request and our sub-processors listed in the open.
Informly is pre-launch, and healthcare moves slowly for good reasons. We're building it with a small group of founding clinics, from single providers to multi-location groups. If you're tired of paper comment cards, this is the program below.
A free plan to start. Paid plans are priced per location, per month, with local rates by country. Every plan includes every module.
Free forever
Every module for one location, free for as long as you like.
Per location, per month
Local pricing by country
Everything in Free, plus more locations, every integration and team controls.
Restaurants
Tabletop surveys, wallet-pass loyalty and review requests
See restaurants
Hotels
Mid-stay surveys, direct-booking win-backs and review requests
See hotels
Retail
Receipt-QR feedback and cross-store loyalty
See retail
Salons & beauty
Booking-cycle loyalty and win-backs for lapsed clients
See salons & beauty
Gyms & fitness
Onboarding NPS and members at risk of leaving
See gyms & fitness
Auto workshops
Post-service surveys and service-cycle loyalty
See auto workshops
Ecommerce
Post-delivery feedback and repeat-purchase referrals
See ecommerce
Start on the free plan today, or book a walkthrough and we’ll show you round with your business in mind.
Free planEvery module includedUpgrade when you grow
