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Post-visit CSAT over SMS. Auto-route complaints to the practice manager before they hit Google. Re-engage no-shows. Pump 5-star reviews. All on infrastructure built to handle PHI — BAA on day one.
From · Dr. Chen's office · 2h after visit
Hi Anika — thanks for visiting Westside Family Health today. How was your appointment with Dr. Chen?
1 = Poor5 = Excellent
2
Thanks Anika. Quick follow-up — what could we have done better? Practice manager Sara will respond personally.
Routed to Sara · 2★ · 12 min after visit
Wait-time complaint · ticket open · SLA 4 hours · no public review yet
SMS · 2h after
One tap. Two questions. Routed to the right manager.
Re-book in 14 days
Auto-sequence catches missed appts before the slot is lost.
Healthgrades + Google
5★ patients routed to the platform you most need.
BAA on day 1
Encrypted at rest. Audit log. Per-role PHI access.
You want to ask patients how the visit went. But every off-the-shelf survey tool stores responses on infrastructure your compliance officer would never sign off on. So you don't ask.
Mrs. Patel had to wait 40 minutes past her appointment. Nobody at the front desk asked how she felt. Three days later it's a 1-star review tagged with your clinic name. Now you're replying in public.
A no-show is a missed appointment AND a lost recall opportunity. Without a structured re-engagement flow, those patients just drift to the next clinic on Google Maps.
Feedback lives in five disconnected places. None of them feed the recall flow. None of them protect PHI properly. We replace all of it.
Paper comment cards in a binder. WhatsApp group between MAs. A Google review thread nobody monitors. A no-show list on the front desk.
Post-visit CSAT feeds Ticketing. 5★ routes to a Google review request. No-show triggers a 14-day re-engagement sequence. All HIPAA-handled.
What the system does after a happy visit, an unhappy visit, and a no-show. Each one closes its own loop.
Happy visit
Visit completed
Anika · Dr. Chen · 4:15 PM
Post-visit SMS
5★ · "Wait was short, Dr. Chen was great"
Google review
One-tap link · 60% conversion
Recall scheduled
6-month recall · SMS reminder
Loyal patient
Re-books on time · 3-year LTV
Unhappy visit caught early
Visit completed
Mrs. Patel · 40min wait · 4:55 PM
Post-visit SMS
2★ · wait-time flagged
Ticket → manager
Sara contacted within 12 min
Apology + offer
Personal call · waived co-pay next visit
Re-booked
No public review · stayed with clinic
No-show recovered
No-show
9:00 AM slot · patient missed
"Everything OK?"
SMS · 1h after missed slot · no pressure
Re-book offer
Day 3 · personal slot list · click to confirm
Slot recovered
Re-booked within 14 days · 64% of cases
Post-visit CSAT over SMS. Tap-to-respond.
Two-question survey lands 2 hours after the appointment. 5★ routes to a Google review. 1–2★ opens a ticket for the practice manager — within minutes, not days.
Explore Surveys
Complaints reach the manager — not Google.
Per-clinic SLA. Routes by complaint type (front desk / billing / wait time / clinical concern). Manager pings on breach. Loop closes with a follow-up survey 48 hours later.
Explore Ticketing
One patient profile. Multi-clinic safe.
Visit history, last 6 NPS scores, communication preferences, no-show count — on one record. Per-role PHI access (front desk sees less than MA sees less than provider).
Explore Contacts
Recall offers and recovery credits — automated.
Waived co-pay after a recovered complaint. Discount on the next preventive visit. Single-use, locked to the patient, fully audited.
Explore Coupons
Pump 5★ to Google, Healthgrades, Zocdoc.
Post-visit, 5★ patients are routed to the platform you most need to rank on. Approve before publishing. No gating of bad reviews — fully Google-policy compliant.
Explore Testimonials
Recall + preventive-care nudges.
Not punch-card loyalty — appointment-cycle nudges. 6-month dental recall. Annual physical reminder. Birthday eye exam. SMS + email, on schedule.
Explore Loyalty
Save the visit before Google sees it
Patient flags a 40-minute wait on the post-visit SMS. Practice manager Sara gets a Slack ping and a ticket. She calls within the hour. Waives the next co-pay. Patient stays — and never writes the 1★ review.
No-show recovery
9am no-show. One hour later, a soft "everything OK?" SMS. Day 3, a list of open slots with one-click booking. 64% re-book within 14 days. The other 36% you can call with context, or let go cleanly.
Pump 5★ to the platforms that matter
Your Healthgrades is fine, your Zocdoc thin, your Google review count low. The system rotates 5★ requests by priority. Per-platform thresholds, per-clinic cadence. Star average climbs on the surface that actually drives new patients.
Sentiment, themes, and the quotes worth acting on — auto-clustered from every CSAT survey, public review, and ticket comment. Trained per-tenant. Never leaves your BAA boundary.
Voice of the patient · last 30 days · all clinics
AI insights
Sentiment trend · 30d
+11%61%
Positive
26%
Neutral
13%
Negative
Themes · auto-clustered
5 of 12AI suggested action
Wait-time complaints up 5pt at Downtown — schedule review with the Tuesday/Thursday afternoon panel.
Top quotes · this week
"Dr. Chen took the time to explain everything. Front desk was warm."
"Waited 40 minutes past my appointment. Got a call from Sara that helped."
"Booking online was painless. Reminders were perfect."
Sentiment score
+0.61
+0.07
Promoters
61%
+4pt
Detractors
13%
−2pt
No-show recovery
64%
+11pt
Athena · NextGen · eClinicalWorks · DrChrono · Kareo · Practice Fusion · Cliniko · OpenDental — join via webhook + REST API. We handle the BAA paperwork before any PHI flows.
Twilio
Post-visit SMS · no-show re-engagement
Patient comms · LATAM + Europe
Google Business
Route review requests · monitor average
Stripe
Co-pay credits · recall promo charges
Mailchimp
Recall + preventive-care nurture
HubSpot
Patient CRM sync · per-role access
Slack
Complaint pings · SLA breach alerts
Practice management · Athena · NextGen · eClinicalWorks · DrChrono · Kareo · Cliniko · OpenDental · Zocdoc · Healthgrades — all supported.
CSAT by provider, no-show rate by clinic, review average by platform. Spot the provider drifting before it shows up in next quarter's comp review.
All clinics · last 30 days
Practice dashboard
NPS
61
+6
No-show
8%
−4pt
Recall conv.
78%
+9pt
NPS by provider
Review average by platform
We're not an EHR. We don't store chart notes or clinical records. We're a feedback + engagement platform built so your compliance officer can sign off in one meeting.
Standard Business Associate Agreement, signed before any PHI flows. We've been through ~30 clinic compliance reviews.
AES-256 at rest. TLS 1.2+ in transit. Per-tenant encryption keys. Key rotation on a 90-day schedule.
Front desk sees less than the MA sees less than the provider. Field-level permissions. Audit log on every read.
Who saw what, when, from where. Searchable + exportable. Auditors love this. Available via UI and API.
Sentiment and theme extraction runs on per-tenant context. Patient data never trains shared models, never leaves your boundary.
Optional EU residency available. Sub-processors documented and listed. Right-to-be-forgotten cascades platform-wide.
Informly is pre-launch. Healthcare moves slowly for good reasons. We're working hand-in-hand with 15 founding clinics (single-provider through 10-location groups) to ship what compliance officers and front desks both want. If you're tired of paper comment cards — this is the program below.
A free plan with everything you need to start. Paid pricing per location, per month — with local rates by country, and every module included in every plan. No annual lock-in.
Free forever
Everything you need to run a real CX program — without paying a cent.
Per location, per month
Local pricing by country
Everything in Free, plus scale, integrations, and the controls multi-location customers need.
Still here? You might be one of our first 100.
Founding customers get every paid feature free for a year.
Restaurants
Tabletop surveys + loyalty wallet passes + Google review pump
See restaurants
Hotels
Mid-stay surveys + direct-book win-backs + OTA review routing
See hotels
Retail
Receipt-QR feedback + cross-store loyalty
See retail
Salons & beauty
Booking-cycle loyalty + win-back for lapsed clients
See salons & beauty
Gyms & fitness
Onboarding NPS + churn-risk segments
See gyms & fitness
Auto workshops
Post-service surveys + appointment-cycle loyalty
See auto workshops
Ecommerce
Post-delivery feedback + repeat-purchase referrals
See ecommerce
Start free in under five minutes. No credit card. No setup call required.
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