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A short survey by email after every pickup, service reminders, a Service Club pass in their phone's wallet, and a review request when the job went well. The customer who came in for tires comes back for everything.
Email · Mike at Riverside · 1h after pickup
Hey Sam — thanks for trusting us with the brake job today. How did everything go?
1 = Not great5 = Brilliant
★★★★★
Awesome! Would you mind sharing a quick review on Google? It only takes a moment:
Leave Google review →5★ · Sam · brake job
Google review request sent · stamp +1 · oil-change reminder scheduled
A review ask after a 5★
The post-pickup email sends customers who loved the job to your Google page.
Next service, on time
An email when the next service is due, with a coupon attached.
Service Club pass
Stamp every visit · 5th oil change free · push message to the wallet pass.
Per shop
Import your customers and send the first post-service survey the same day.
You did the brake job right. They thanked you in person. Then they leave, get busy, and the Google review you needed never happens. Meanwhile the one angry tire customer? Already typing.
But nobody reminds them that the timing belt is due. So they default to whoever's closest next time — usually not you.
Three techs, two service advisors, fifteen tickets a day. Who's getting 5★? Who's getting silence? Which bay's comebacks are spiking? You find out at quarter-end, not Tuesday.
Your shop-management system knows the ticket closed. Your phone knows the texts. Your Google profile knows the silence. None of them talk. We do.
Tickets in Tekmetric. Texts in your iPhone. Reviews on Google. Recalls on a whiteboard. Coupons in last quarter's mailer.
Job done → email survey → 5★ gets a Google review link → stamp + reminder scheduled. Scores per bay update as answers come in.
Post-service to 5★
Ticket closed
Sam · brake job · Riverside Auto · 2:14 PM
Email · 1h after pickup
"How did everything go?" · 5★
Google review request
Link to your Google page
Service Club stamp
Visit 4 of 5 · free oil change next
5★ on Google · public
Posted by Sam on your profile
Reminder to re-booking
Service-cycle clock
Oil change due in ~6 months
Reminder email · 30 days out
"Sam, you're due for an oil change."
Loyalty coupon attached
$20 off · single-use · in wallet
Refer-a-friend nudge
"$25 off for you + them"
Sam books online
Coupon redeemed at the next visit
Service Club · stamp every visit.
Oil change, tire rotation, brake job: every visit stamps the wallet pass. The 5th visit unlocks a free oil change, and a push message to the pass reminds them when they're close.
Explore Loyalty
Post-service survey · 1h after pickup.
One question, one tap. A 5★ gets a link to your Google page. A 1-3★ opens a private ticket for your service manager. See scores per tech and per bay.
Explore Surveys
Service reminders with an offer.
$20 off the next oil change when it's due. $50 off brakes when you flag the pads. Single-use, tied to the customer, with a real expiry date.
Explore Coupons
Reviews and a wall for your site.
A 5★ survey asks for a public review with a link to your Google page. Testimonials customers leave with you can go on a wall on your website.
Explore Testimonials
Bring-a-friend that books.
A personal share link after a 5★ visit. The friend gets $25 off, and the referrer is rewarded once the friend's first job is done. Every referral is tracked to who sent it.
Explore Referrals
One vehicle history per customer.
Every visit, survey, coupon and reminder on one customer record, so you know who's due and who's gone quiet.
Explore Contacts
Turn the 5★ into a Google review
The job is done. One hour later, an email asks how it went. Sam taps 5. The next screen offers a link to your Google page, while he's still pleased.
Service reminders that fill the bay
An automation starts the clock when the job is done. Before the next service is due, an email goes out with a $20-off coupon attached, and Sam books.
Service Club that earns the 5th visit
Each visit stamps the customer's Service Club pass. They see it at the gas pump and think of you next time. A push message to the pass nudges them when they're due.
Informly AI reads every written answer for sentiment, urgency and the reason, so you can act on wait-time complaints before they hit Google.
Example data · last 30 days · all bays
AI insights
Sentiment trend · 30d
+12%64%
Positive
24%
Neutral
12%
Negative
Themes · auto-clustered
5 of 9Top reason in low scores
Wait-time complaints are up at Highway 9. Worth a status update when a job runs past the estimate.
Top quotes · this week
"Mike walked me through the brake pads on his phone — showed me the wear. Felt like a fair price."
"Quoted 2 hours for an oil change and it took 4. No update until I called."
"Recall reminder showed up the week I was thinking about it. Booked online straight away."
CSI score
92
+4
Google avg
4.71
+0.12
Recall conv.
62%
+18pt
Comeback rate
6.2%
−1.4pt
Square, Slack and Apple and Google Wallet today. Shop-management integrations are on the way.
Square
Customers and visits from your point of sale
Apple Wallet
Service Club pass · push messages
Google Wallet
Service Club pass · push messages
Slack
Low-score alerts for the service manager
Post-service surveys · service reminders
Shopify
If you sell parts or accessories online
More integrations on the way.
Scores by bay and service advisor, review requests, reminder coupons redeemed, and the comeback rate you want trending down.
All bays · last 30 days
Owner dashboard
CSI
92
+4
Recall conv.
62%
+18pt
Recall revenue
$18.4K
+24%
CSI by service advisor
Star average by platform
Informly is pre-launch. We're working closely with a small group of founding workshops, from single bays to multi-shop owners, to ship what service advisors and owners actually want. If you're tired of watching good customers drift to the shop down the road, this is the program below.
A free plan to start. Paid plans are priced per location, per month, with local rates by country. Every plan includes every module.
Free forever
Every module for one location, free for as long as you like.
Per location, per month
Local pricing by country
Everything in Free, plus more locations, every integration and team controls.
Restaurants
Tabletop surveys, wallet-pass loyalty and review requests
See restaurants
Hotels
Mid-stay surveys, direct-booking win-backs and review requests
See hotels
Medical clinics
Post-visit surveys and no-show follow-ups
See medical clinics
Salons & beauty
Chair-side surveys and booking-cycle loyalty
See salons & beauty
Spas & beauty clinics
Package-completion loyalty and review requests
See spas & beauty clinics
Gyms & fitness
Onboarding NPS and members at risk of leaving
See gyms & fitness
Retail
Receipt-QR feedback and cross-store loyalty
See retail
Start on the free plan today, or book a walkthrough and we’ll show you round with your business in mind.
Free planEvery module includedUpgrade when you grow
