NewLoyalty stamps — now in Apple Wallet & Google Wallet.Loyalty in Apple & Google Wallet.See what’s new →
Post-service SMS surveys, service-cycle loyalty + recall reminders, and 5★ Google review pump — wired to Tekmetric, Shopmonkey, Mitchell 1, AutoVitals. The customer who came in for tires comes back for everything.
From · Mike at Riverside · 1h after pickup
Hey Sam — thanks for trusting us with the brake job today. How did everything go?
1 = Not great5 = Brilliant
★★★★★
Awesome! Would you mind sharing a quick review on Google? One tap, takes 20 seconds:
Leave Google review →5★ · Sam · brake job
Google review request queued · stamp +1 · oil-change recall in 5,000 mi
38% of 5★ post to Google
Post-pickup SMS routes happy customers straight to your Google profile · one tap.
62% recall conversion
Mileage-aware SMS at the 5,000-mi mark · coupon attached · books online.
Service Club pass
Stamp every visit · 5th oil change free · wallet pass nudges next due date.
Per shop · same day
Connect Tekmetric/Shopmonkey · first post-service SMS goes out the same afternoon.
You did the brake job right. They thanked you in person. Then they leave, get busy, and the Google review you needed never happens. Meanwhile the one angry tire customer? Already typing.
But there's no recall reminder, no service-cycle SMS, no "your timing belt is due" nudge. So they default to whoever's closest next time — usually not you.
Three techs, two service advisors, fifteen tickets a day. Who's getting 5★? Who's getting silence? Which bay's comebacks are spiking? You find out at quarter-end, not Tuesday.
Your shop-management system knows the ticket closed. Your phone knows the texts. Your Google profile knows the silence. None of them talk. We do.
Tickets in Tekmetric. Texts in your iPhone. Reviews on Google. Recalls on a whiteboard. Coupons in last quarter's mailer.
Ticket closes → SMS survey → 5★ routes to Google → stamp + recall scheduled. Bay-level scorecards update live.
Post-service to 5★
Ticket closed
Sam · brake job · Riverside Auto · 2:14 PM
SMS · 1h after pickup
"How did everything go?" · 5★
Google review request
One-tap link · 38% leave a review
Service Club stamp
Visit 4 of 5 · free oil change next
5★ on Google · public
Auto-pushed to your profile
Recall to re-booking
Service-cycle clock
Oil due in 5,000 mi · ~6 months
Recall SMS · 30 days out
"Sam, you're due for an oil change."
Loyalty coupon attached
$20 off · single-use · in wallet
Refer-a-friend nudge
"$25 off for you + them"
Sam books online
62% recall conversion · vs 9% baseline
Service Club · stamp every visit.
Oil change · tire rotation · brake job — every closed ticket auto-stamps the wallet pass. 5th visit unlocks a free oil change. Mileage-aware: the pass knows when each service is due.
Explore Loyalty
Post-service SMS · 1h after pickup.
One question, one tap. 5★ routes straight to Google. 1-3★ routes privately to your service manager — never to the public profile. CSI per tech, per bay.
Explore Surveys
Recall reminders that convert.
$20 off oil change at the 5,000-mi mark. $50 off brakes when pads hit the wear estimate. Single-use, attached to the customer, expires on a real date.
Explore Coupons
Google · Yelp · Facebook · everywhere.
5★ surveys auto-prompt for a public review. The platform handles platform-aware routing (Google vs Yelp vs CarGurus) and pulls reviews back into your homepage carousel.
Explore Testimonials
Bring-a-friend that books.
Personal share link after a 5★ visit. Friend books online, both get $25 off — paid only after friend's first ticket closes. Attribution end-to-end.
Explore Referrals
One vehicle history per customer.
Every service, every survey, every coupon, every recall — on one record. Vehicle-aware (VIN-linked) so the next reminder knows it's the Civic, not the F-150.
Explore Contacts
Turn the 5★ into a Google review
Tekmetric ticket closes. One hour later, an SMS asks how it went. Sam taps 5. The next message offers a one-tap Google review link. 38% of 5★ customers actually leave the review — versus < 4% with verbal asks at pickup.
Recall reminders that fill the bay
Service-cycle clock starts at ticket close. 30 days before estimated next service, SMS goes out with a $20-off coupon attached. 62% of recall customers book online within 7 days — versus a 9% baseline for postcard mailers.
Service Club that earns the 5th visit
Each closed ticket auto-stamps the customer's Service Club pass. They see it at the gas pump. They think of you next time. Mileage-aware: pass nudges them when they're due, not by date.
Sentiment, recurring themes, and the wait-time complaints you need to act on before they hit Google.
Voice of the customer · last 30 days · all bays
AI insights
Sentiment trend · 30d
+12%64%
Positive
24%
Neutral
12%
Negative
Themes · auto-clustered
5 of 9AI suggested action
Wait-time complaints up 5pt at Highway 9 — recommend SMS status updates at the 50%-of-estimate mark.
Top quotes · this week
"Mike walked me through the brake pads on his phone — showed me the wear. Felt like a fair price."
"Quoted 2 hours for an oil change and it took 4. No update until I called."
"Recall reminder showed up the week I was thinking about it. Booked online in 30 seconds."
CSI score
92
+4
Google avg
4.71
+0.12
Recall conv.
62%
+18pt
Comeback rate
6.2%
−1.4pt
Tekmetric · Shopmonkey · Mitchell 1 · AutoVitals · Protractor — all join via webhook + REST API.
Tekmetric
Sync tickets · trigger SMS on close
Shopmonkey
RO sync · CSI tracking
Mitchell 1
Repair history · recall scheduling
AutoVitals
Digital inspection · review request
Twilio
SMS surveys · recall reminders
Customer messaging · fleet ops
Apple Wallet
Service Club loyalty pass
Google Business
Review pump per location
Stripe
Online deposits · invoice pay
Mailchimp
Recall campaigns · seasonal
Slack
Service-advisor alerts · 1-3★
Tekmetric · Shopmonkey · Mitchell 1 · AutoVitals · Protractor · NAPA TRACS · RO Writer — all supported.
CSI by bay and service advisor, star average by platform, recall-to-booking conversion, and the comeback rate you want trending down.
All bays · last 30 days
Owner dashboard
CSI
92
+4
Recall conv.
62%
+18pt
Recall revenue
$18.4K
+24%
CSI by service advisor
Star average by platform
Informly is pre-launch. We're working hand-in-hand with 20 founding workshops — single bays through 5-shop regional customers — to ship what service advisors and owners actually want. If you're tired of watching happy customers drift to the shop down the road, this is the program below.
A free plan with everything you need to start. Paid pricing per location, per month — with local rates by country, and every module included in every plan. No annual lock-in.
Free forever
Everything you need to run a real CX program — without paying a cent.
Per location, per month
Local pricing by country
Everything in Free, plus scale, integrations, and the controls multi-location customers need.
Still here? You might be one of our first 100.
Founding customers get every paid feature free for a year.
Restaurants
Tabletop surveys + loyalty wallet passes + Google review pump
See restaurants
Hotels
Mid-stay surveys + direct-book win-backs + OTA review routing
See hotels
Medical clinics
Post-visit CSAT + no-show recovery · HIPAA-handleable
See medical clinics
Salons & beauty
Chair-side surveys + booking-cycle loyalty
See salons & beauty
Spas & beauty clinics
Package-completion loyalty + RealSelf review routing
See spas & beauty clinics
Gyms & fitness
Onboarding NPS + churn-risk segments
See gyms & fitness
Retail
Receipt-QR feedback + cross-store loyalty
See retail
Start free in under five minutes. No credit card. No setup call required.
Free planNo credit cardUpgrade anytime
