NewLoyalty stamps — now in Apple Wallet & Google Wallet.Loyalty in Apple & Google Wallet.See what’s new →
Chair-side surveys, wallet-pass loyalty tied to your booking cycle, dual-sided referrals, and 5★ pump to Google + Instagram — wired to Square, Mindbody, Fresha, and Booksy.
Sage Salon
Aisha · color + cut · Chair 3
Quick tap. Adds a stamp to your color-club card.
5★ · Aisha · Chair 3
Stamp +1 · Google review request queued · Re-book reminder in 6 wks
On your cycle
6-week color · 4-week trim · 3-week nails — auto-reminded.
Wallet pass
Color club, free 8th, birthday treat — in Apple Wallet.
Google + Instagram
5★ chairs auto-pumped where new clients actually look.
Per chair · same day
Pair the POS, drop the chair-side QR, you're live.
Great cut. Loved it. Re-booked "next month sometime." Eight weeks later they're on Google looking at another salon. You never got the re-engagement nudge in.
Your best clients tell three friends each. You can't track it, can't reward it, can't scale it. The viral loop just sits there.
Aisha's on visit 7 with her color, but Mia's on the chair next to her. There's no "welcome back" moment, no remembered preference. The 7-visit relationship feels like the first.
Instagram DMs. WhatsApp groups. The paper appointment book. Google reviews. We replace the drawer of dead apps with one running system.
Instagram DMs about rebooking. WhatsApp from regulars. Google reviews you missed for a week. A paper appointment book.
Re-book reminder on the client's actual cycle. Wallet-pass stamp adds itself. 5★ → Google. Friend referral fires both sides automatically.
Two paths — what the system does when the client is great, and when they bring a friend. Both run on autopilot.
Color-cycle re-book
Visit · color + cut
Aisha · Mia · Chair 3 · 11:30 AM
Chair-side survey
5★ · "Mia is magic with my hair"
Review request
Google · sent 30 min after checkout
Loyalty stamp +1
Wallet pass · 6 of 8 · free 8th visit
6-week reminder
SMS + email · one-click to re-book
Re-booked
Next color slot · Mia · in cycle
Referral that converted
Visit · happy
Aisha · 7th visit · 5★ chair-side
Personal share link
salon.co/r/aisha-9k · $20 both sides
Friend Priya books
First color slot · Sunday 2 PM
Both get $20 credit
Auto-issued to wallet on Priya's checkout
Wallet-pass color club + free 8th.
Stamps tied to your service cycle. Color club. Free 8th cut. Birthday treat. All in Apple Wallet — no app for clients to install.
Explore Loyalty
Friend brings friend · both get $20.
Personal share link fires after a 5★ chair-side rating. Dual-sided rewards land in the wallet pass when the friend books and pays.
Explore Referrals
Pump 5★ to Google + Instagram.
5★ chair = one-tap Google review request via SMS. Approve before publishing. Embed an always-fresh wall on your salon's site.
Explore Testimonials
Chair-side. Tap-to-respond.
One-tap rating before the client leaves the chair. 1–3★ routes to the owner privately. 5★ routes to a review request.
Explore Surveys
Win-back for clients on cycle.
Client hasn't re-booked at week 7? Personal "we miss you" coupon fires automatically. Single-use, locked to client.
Explore Coupons
Aisha · 7 visits · prefers Mia · color allergy.
Visit count, last service, preferred stylist, dietary tags, color sensitivities — on one profile across all your chairs.
Explore Contacts
Win-back at week 7
Aisha's on a 6-week color rhythm. Week 7 passes with no booking. A personal "we miss you" SMS with one-click slot list. Most win back within 14 days — before the next salon gets them.
Word of mouth that compounds
5★ chair-side rating from Aisha. Personal share link via SMS. Friend Priya books, pays, and both wallet passes get $20 credit before they've left the salon.
Stylist-level review pump
Each chair-side rating includes the stylist. 5★ Mia chairs get routed to Google with a pre-filled draft naming the stylist. Personalized review = personal client loyalty.
Sentiment, themes, and the quotes worth re-posting on Instagram — auto-clustered per stylist.
Voice of the client · last 30 days · all chairs
AI insights
Sentiment trend · 30d
+13%66%
Positive
22%
Neutral
12%
Negative
Themes · auto-clustered
5 of 11AI suggested action
Wait-time complaints up 4pt for Saturday chairs — buffer Saturday slots by 10 minutes.
Top quotes · this week
"Mia is magic with my color — it never washes out flat."
"Waited 35 minutes past my slot. The cut was great but I'm short on time."
"Color club is the reason I keep coming back. Plus Mia, obviously."
Sentiment score
+0.66
+0.09
Re-book on cycle
74%
+8pt
Referral conv.
38%
+4pt
Star avg · Google
4.84
+0.11
Mindbody · Booksy · Fresha · Square · GlossGenius — all connected via webhook + REST API. Most salons live in a single afternoon.
Square POS
Auto-stamp loyalty · capture ticket #
Stripe
Re-book deposits · payout to wallet
Google Business
Route 5★ review requests · auto-import
Embed reviews · referral share links
Apple Wallet
Loyalty pass · no app needed
Google Pay
Loyalty pass · no app needed
Twilio
Re-book reminders · referral share
Native client messaging · LATAM + Europe
Mailchimp
Birthday + special-occasion campaigns
Mindbody · Booksy · Fresha · GlossGenius · Vagaro · Square Appointments — all supported.
Re-book rate by stylist, NPS by chair, referral conversion by client. Spot the stylist whose clients aren't coming back — before they leave for another salon.
Sage Salon · last 30 days
Owner dashboard
NPS
71
+8
Re-book rate
74%
+11pt
Referral $
$3.1K
+24%
Re-book rate by stylist
Review average by platform
Informly is pre-launch. We're working hand-in-hand with 25 founding salons — single-chair through 5-location — to ship what stylists actually want. If you're tired of WhatsApp client management, this is the program below.
A free plan with everything you need to start. Paid pricing per location, per month — with local rates by country, and every module included in every plan. No annual lock-in.
Free forever
Everything you need to run a real CX program — without paying a cent.
Per location, per month
Local pricing by country
Everything in Free, plus scale, integrations, and the controls multi-location customers need.
Still here? You might be one of our first 100.
Founding customers get every paid feature free for a year.
Restaurants
Tabletop surveys + loyalty wallet passes + Google review pump
See restaurants
Hotels
Mid-stay surveys + direct-book win-backs + OTA review routing
See hotels
Medical clinics
Post-visit surveys + ticketing without violating HIPAA
See medical clinics
Retail
Receipt-QR feedback + cross-store loyalty
See retail
Gyms & fitness
Onboarding NPS + churn-risk segments
See gyms & fitness
Auto workshops
Post-service surveys + appointment-cycle loyalty
See auto workshops
Ecommerce
Post-delivery feedback + repeat-purchase referrals
See ecommerce
Start free in under five minutes. No credit card. No setup call required.
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