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A short survey after each treatment, a wallet card that shows package progress, a review ask at the right moment and a gentle nudge for clients who paused mid-package.
Aurora Skin Clinic
HydraFacial · 6-treatment pkg
Member
Elena V.
Treatments
4 / 6
Next session
Sun 3:30 PM · Eva
Mid-package nudge · Elena · 4/6
No visit in 14 days · gentle reminder + booking link sent
Catch the pause
Client missed session 5? Gentle nudge before they drop the package.
Asked at the right time
A 5★ after treatment gets a review ask with a link to your Google page.
Treatment pass
Wallet pass tracks package progress + birthday treats.
Per location
Print the QR, set up the card, and you're live.
Elena paid for 6 HydraFacials. Did 4. Got busy. Three months later the package expires, she resents you a little, and never re-books. It's the most predictable leak in your business.
Your best work, the proof of results, sits in a folder on the front-desk computer. It never reaches the next client deciding whether to book.
Clients research reviews before they book a treatment. After a great session, most never write one, because nobody asked at the right moment.
Treatment notes in the booking app. Before-and-after photos on the front-desk PC. Reviews on three sites. Nobody sees the whole client.
Booking in one app. Photos on a PC. Reviews on three sites. Mid-package nudges in nobody's job description.
The wallet card shows sessions 4 of 6. A mid-package nudge goes out on its own. A 5★ after treatment gets a review ask and a testimonial request.
Package completed
Session 1 booked
Elena · 6-treatment HydraFacial pkg · 12:00
Post-session survey
5★ · "Skin felt amazing"
Pass updates · 1 of 6
Wallet card · stamped at the visit
Sessions 2–5 booked
Mid-package nudges sent on schedule
Session 6 · review ask
5★ · testimonial approved
Paused package · recovered
Sessions 1–4 done
Elena · 4 of 6 · last session 14 days ago
Day 14 · no session 5
Pause flagged · gentle nudge
"Ready for session 5?"
Email · booking link · no pressure
$25 off package extension
Optional · day 28 · single-use
Booked session 5
Back on track · 5 of 6
Treatment-package wallet pass.
The card shows package progress (4 of 6), with birthday treats on top. It lives in Apple or Google Wallet, so clients need no app.
Explore Loyalty
Reviews after a great session.
A post-treatment 5★ gets a review ask with a link to your Google page, plus a written or video testimonial you can show on your site.
Explore Testimonials
After every treatment. Tap to respond.
A two-question survey lands a couple of hours after the session. A 1-3★ goes to the manager privately. A 5★ gets the review ask.
Explore Surveys
Package extensions + mid-package nudges.
$25 off a package extension at day 28, plus a birthday treatment discount. Single-use and personal.
Explore Coupons
Aesthetics referrals · both sides.
A share link goes out after a 5★ rating. Both sides earn store credit when the friend comes in for a first treatment.
Explore Referrals
Elena · package 2 · skin notes.
Visits, package progress, survey answers and notes on one profile across all your locations.
Explore Contacts
Save the paused package
Fourteen days without a visit sends a gentle nudge with a booking link. At day 28, a $25-off extension offer goes out if it's still needed, so the package finishes instead of expiring.
Results that win the next booking
After session 6, the client gets a review ask with a link to your Google page and a request for a written or video testimonial. You approve it before it shows on your site.
Referral economics that work for aesthetics
Higher-margin services can carry a bigger reward. A personal share link goes out after a 5★ rating. The friend books a first treatment, and both get $50 once the friend completes session 1.
Informly AI reads every written answer for sentiment, urgency and the reason behind it, by practitioner and by treatment.
Voice of the client · last 30 days · all locations
AI insights
Sentiment trend · 30d
+13%68%
Positive
20%
Neutral
12%
Negative
Themes · auto-clustered
5 of 12AI drafted reply
"Thanks for being honest, Priya. Could we talk through your package on your next visit? We want it to feel worth it." Ready to edit and send.
Top quotes · this week
"After session 4 my skin transformed. Eva is incredible — and the package pricing was honest."
"Pricing felt high for what I got. Maybe I'll try a less aggressive package next."
"Best HydraFacial in town. Coming back monthly."
Sentiment score
+0.68
+0.10
Package complete
71%
+18pt
Review rate
58%
+12pt
Testimonials
38
+12
Run Informly next to your booking software. Square and online-store sales come straight in, and clients carry their card in their wallet.
Square
Completed sales record a visit on the client
Shopify
Retail and gift-card orders from your shop
WooCommerce
Online orders from your site
Slack
Tells your team when a client scores you low
Apple Wallet
Loyalty card on the phone, with push updates
Google Wallet
Loyalty card on the phone, with push updates
Works with your point of sale or online store. More integrations on the way.
Package completion by service, scores by practitioner and reviews collected. Spot the paused package before it expires.
Aurora Skin · last 30 days
Owner dashboard
NPS
74
+7
Package complete
71%
+18pt
Testimonials
38
+12
Completion rate by service
Reviews collected
Informly is pre-launch. We're building it with a small group of founding spas, from single locations to small chains, so it ships what aestheticians actually want. If you're tired of packages expiring unfinished, this is the program below.
A free plan to start. Paid plans are priced per location, per month, with local rates by country. Every plan includes every module.
Free forever
Every module for one location, free for as long as you like.
Per location, per month
Local pricing by country
Everything in Free, plus more locations, every integration and team controls.
Restaurants
Tabletop surveys, wallet-pass loyalty and review requests
See restaurants
Hotels
Mid-stay surveys, direct-booking win-backs and review requests
See hotels
Medical clinics
Post-visit surveys and no-show follow-ups
See medical clinics
Salons & beauty
Chair-side surveys and booking-cycle loyalty
See salons & beauty
Gyms & fitness
Onboarding NPS and members at risk of leaving
See gyms & fitness
Auto workshops
Post-service surveys and service-cycle loyalty
See auto workshops
Retail
Receipt-QR feedback and cross-store loyalty
See retail
Start on the free plan today, or book a walkthrough and we’ll show you round with your business in mind.
Free planEvery module includedUpgrade when you grow
