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Pricing

Start free. Pay only when a location is making money for you.

One free plan with every module. One paid plan, billed per location per month, in your local currency, with no seat counting or per-module upsell. Cancel anytime.

Free

For getting started

$0

Free forever · No card required

Run a real CX program at one location, without paying a cent.

  • All 7 modules — Surveys, Contacts, Ticketing, Coupons, Loyalty, Referrals, Testimonials
  • 1 location
  • Up to 500 contacts
  • Up to 100 survey responses per month
  • Core automation workflows
  • Community support

Growth

For multi-location customers

$39

$49

/ location / mo

Billed annually · save 20% vs. quarterly

Everything in Free, plus scale, integrations, and the controls multi-location customers need.

  • All 7 modules — at full scale
  • Unlimited locations (priced per location)
  • Unlimited contacts and survey responses
  • Full automation engine — every trigger, condition, action
  • Integrations with your point of sale or online store (Square, Shopify, WooCommerce) and Slack
  • Role-based access for regions and teams
  • Priority support

14-day free trial on Growth · No credit card required · Cancel anytime · VAT/GST added where applicable

Which plan?

Pick the plan that matches the shape of your business.

Single location. Just getting started.

You want to try one survey, one coupon, one loyalty card — see what sticks before paying for anything.

→ Start with Free

2–10 locations. Stitching tools together.

You already use a survey tool, a coupon tool, a CRM. You're tired of exporting CSVs to make them talk to each other.

→ Start with Growth

10+ locations. Scaling a CX program.

You need permissions by region, a link to your point of sale or online store, and one dashboard across all locations.

→ Start with Growth

Compare every feature

Everything in both plans, side by side.

No hidden module gates. Free is genuinely useful — Growth is for when you outgrow one location.

Feature
Free
Growth
Per location

Foundation

Locations
1
Unlimited
Team members
Up to 3
Unlimited
Contacts in CRM
500
Unlimited
Automation runs / month
1,000
Unlimited
Custom branding

Surveys & Feedback

Survey responses / month
100
Unlimited
Survey templates
All
All
Delivery by email, QR code, link or tablet (SMS coming soon)
Conditional logic & branching
Informly AI: build a survey from one sentence

Coupons & Promotions

Active coupon campaigns
1
Unlimited
Redemption tracking
Delivery by email or wallet pass (SMS coming soon)
Email only
Fraud prevention

Loyalty

Active loyalty programs
1
Unlimited
Apple / Google Wallet passes
Tier-based rewards
Cross-location point pooling

Referrals & Testimonials

Referral programs
1
Unlimited
Ask for a review after a great score
Embeddable testimonial widgets
1
Unlimited
Review asks that link to your Google page

Ticketing & Support

Open tickets
Up to 50 / mo
Unlimited
Auto-create ticket from low-NPS
SLA tracking & dashboards
Round-robin assignment

Integrations

Point of sale (Square)
Ecommerce (Shopify, WooCommerce)
Slack alerts
REST API
More integrations
On the way
On the way

Analytics & Reporting

Per-module dashboards
Cross-module dashboards
Scheduled email reports
Data export (CSV, API)

Security & Admin

Role-based access control
Basic
Advanced
Audit log
SSO (Google, Microsoft)
Per-region permissions
Data export & deletion on request

Support

Community forum & help center
Email support
48h response
Priority
Onboarding & migration assistance
Available
Optional add-ons

Bolt on only what you need.

Add-ons stack with Growth, not Free. Pay per use — never as a forced bundle.

SMS credits (coming soon)

$12 / 1,000 SMS

SMS is coming soon. When it launches you'll be able to send surveys, coupons and review asks by text and pay only for what you send.

Onboarding & migration

$499 one-time

We import your existing customer list, set up your first workflows with you and show your team around.

Dedicated specialist

On request

A named person on our team who knows your setup and checks in regularly. For businesses with several locations.

Early access

Help shape Informly from the start.

We’re working closely with a small group of restaurants, hotels, salons, gyms and Shopify stores in our first year. Founding customers get year one free and a direct line to the founders.

OpenFounding customers

The Founding Customer Program

For businesses who want a say in what Informly becomes.

  • Free for a year.

    Every paid feature on every module. After the first year you keep a founding-customer price for as long as you stay.

  • Direct line to the team.

    You talk to the founders, not a ticket queue. Tell us what's working and what isn't.

  • First say on the roadmap.

    Your feedback shapes what we build next, and we'll tell you why we did or didn't build something.

You run a real business with real customers: a restaurant, hotel, salon, gym, clinic, shop or online store. One location or several.

Your data

Your data is yours. Always.

Here’s what we commit to from day one, and where to read the longer answer.

Your customers, your data.

Your customer list belongs to you. Export it whenever you like.

We don’t sell your data.

Not to advertisers, not to anyone. Your customers hear from you, not from us.

GDPR-minded.

Customers can ask to see or delete what you hold about them, and you can do it.

Access by role.

Give each person on your team what they need to see, and nothing more.

Pricing FAQ

The questions buyers actually ask.

A location is one physical or logical site where you serve customers — a restaurant address, a clinic suite, a salon chair-set, an ecommerce brand. You pay for each location each month on Growth. The Free plan is limited to one location.

Still have a question? Talk to sales →

Hear them. Keep them.
Grow with them.

Start on the free plan today, or book a walkthrough and we’ll show you round with your business in mind.

Free planEvery module includedUpgrade when you grow