Start free. Pay only when a location is making money for you.
One free plan with every module. One paid plan, billed per location per month, in your local currency. No seat counting. No per-module upsell. Cancel anytime.
Free
For getting started
$0
Free forever · No card required
Run a real CX program at one location, without paying a cent.
14-day free trial on Growth · No credit card required · Cancel anytime · VAT/GST added where applicable
Which plan?
Pick the plan that matches the shape of your business.
Single location. Just getting started.
You want to try one survey, one coupon, one loyalty card — see what sticks before paying for anything.
→ Start with Free
2–10 locations. Stitching tools together.
You already use a survey tool, a coupon tool, a CRM. You're tired of exporting CSVs to make them talk to each other.
→ Start with Growth
10+ locations. Scaling a CX program.
You need per-region permissions, integrations into your POS/CRM, and a single dashboard across all locations.
→ Start with Growth
Compare every feature
Everything in both plans, side by side.
No hidden module gates. Free is genuinely useful — Growth is for when you outgrow one location.
Feature
Free
Growth
Per location
Foundation
Locations
1
Unlimited
Team members
Up to 3
Unlimited
Contacts in CRM
500
Unlimited
Automation runs / month
1,000
Unlimited
Custom branding
Surveys & Feedback
Survey responses / month
100
Unlimited
Survey templates
All
All
Multi-channel delivery (SMS, email, QR, table)
Conditional logic & branching
AI question suggestions
Coupons & Promotions
Active coupon campaigns
1
Unlimited
Redemption tracking
Multi-channel delivery (SMS, email, wallet pass)
Email only
Fraud prevention
Loyalty
Active loyalty programs
1
Unlimited
Apple / Google Wallet passes
Tier-based rewards
Cross-location point pooling
Referrals & Testimonials
Referral programs
1
Unlimited
Auto-collect from happy responses
Embeddable testimonial widgets
1
Unlimited
Review-platform sync (Google, Yelp, …)
Ticketing & Support
Open tickets
Up to 50 / mo
Unlimited
Auto-create ticket from low-NPS
SLA tracking & dashboards
Round-robin assignment
Integrations
Zapier / Make
POS (Toast, Square, Lightspeed)
Ecommerce (Shopify, WooCommerce)
CRM (HubSpot, Salesforce, Pipedrive)
Messaging (WhatsApp, Slack, Teams)
Slack only
Custom webhooks & REST API
Analytics & Reporting
Per-module dashboards
Cross-module dashboards
Scheduled email reports
Data export (CSV, API)
Security & Admin
Role-based access control
Basic
Advanced
Audit log
SSO (Google, Microsoft)
Per-region permissions
Data export & deletion on request
Support
Community forum & help center
Email support
48h response
Priority
Onboarding & migration assistance
Available
Optional add-ons
Bolt on only what you need.
Add-ons stack with Growth, not Free. Pay per use — never as a forced bundle.
SMS credits
$12 / 1,000 SMS
Send surveys, coupons, and review requests over SMS. Pay only for what you send. No monthly minimum.
Onboarding & migration
$499 one-time
A CX specialist migrates your existing data, configures your first 3 workflows, and trains your team. Ships in 14 days.
Dedicated specialist
On request
A named CX specialist on Slack with quarterly reviews. For multi-location customers running mission-critical workflows.
Early access
Be one of our first 100 customers.
We're working with a small group of customers across restaurants, retail, clinics, hotels, and service businesses to shape Informly's first year. Get a free annual plan, a direct line to the founding team, and naming credit when we go public.
Open87 of 100 spots remaining
The Founding Customer Program
For 100 customers who want to help shape what Informly becomes.
01
Free for a year.
Full access to every module, every workflow, every integration. No usage caps.
02
Direct line to the team.
Monthly office hours with the founders. A private Slack channel. We answer.
03
First say on the roadmap.
Your feedback shapes what ships next — and we'll tell you why we did or didn't build it.
04
Naming credit, forever.
Your name and logo on our launch page — and a permanent line in the credits page after.
You're a SMB or multi-location customer running a real business with real customers — restaurants, retail, clinics, hotels, beauty, wellness, service. We're not looking for resellers or testers.
A location is one physical or logical site where you serve customers — a restaurant address, a clinic suite, a salon chair-set, an ecommerce brand. You pay for each location each month on Growth. The Free plan is limited to one location.