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Open a ticket the moment a survey scores 1–2. Give it an owner and a due date, and close the loop with a make-good coupon, all from one place.
Inbox · open
3 of 11 open · 1 breached
Maria K.
1h 12m leftWait time · 25 min for order
Daniel R.
18m leftOrder accuracy · wrong drink
Anon · Google
Breached · 0:42 overStaff attitude · won't resolve
Auto-created · 2★ from Maria
Routed to Priya · SLA started · 2h target
Auto from signals
Low survey scores, automations and your team, all in one place.
Per-team rules
First response, resolution, follow-up — tracked and alerted.
Round-robin or rule
Assign by location, severity, team, or who's online right now.
Full profile in view
Visits, tier, history — the manager sees the whole customer.
The 1★ review went to the general manager's email. He's on vacation. Nobody else sees it. Customer assumes you don't care.
Without a clock, every complaint slides to the bottom of the to-do list. By the time someone responds, the customer has left, told their friends, and never coming back.
Even when a ticket reaches the right person, they don't know if this is Maria's first visit or her 14th, if she's Gold-tier, or if she just left a 5★ review last month. They reply blind.
A survey score of 2 or less, an NPS detractor or a complaint becomes a ticket as soon as it lands.
By location, severity, time of day, language, or a custom rule. SLA clock starts the moment routing completes — there's no "sitting in a queue."
Manager opens the ticket and sees the entire customer profile — visits, tier, history, recent signals. Follow up by email or pick up the phone.
On resolution, fire a recovery coupon (from the Coupons module), send a CSAT survey, and tag the customer as "won back" in their profile. The loop closes itself.
Low survey scores, complaints and tickets your team opens by hand all show up in the same view. Filter by status, owner, due date or location.
Saved views · sidebar
Every ticket is a response to a signal — and every resolution fires actions in the other modules. The loop closes itself.
Survey response · 1–2★
Detractor detected
Review · 1★ on Google
Public complaint — needs urgent reply
Slack
Post new and overdue tickets to a channel
Shopify
Order details on the ticket
WooCommerce
Order details on the ticket
Square
In-store sale details on the ticket
Tickets open from low survey scores or by hand. More integrations on the way.
See first-response time, resolution time, and SLA hit rate per team and location. Spot the breach pattern before it shows up on Google. Drill into a single ticket to see the conversation.
Tickets · last 30 days
Team performance
Open
11
−4
First reply
14m avg
−6m
SLA hit
92%
+3pt
SLA hit rate · by location
Top complaint reasons · this week
Zendesk is built for thousand-agent contact centers. A shared inbox is built for nothing. Ticketing is built for the customer with 5 locations and one cause-and-effect loop to close.
A free plan to start. Paid plans are priced per location, per month, with local rates by country. Every plan includes every module.
Free forever
Every module for one location, free for as long as you like.
Per location, per month
Local pricing by country
Everything in Free, plus more locations, every integration and team controls.
Surveys
Low-score responses fire a ticket — and a CSAT survey after resolution.
Explore
Testimonials
1★ public reviews open URGENT tickets — caught before they hurt.
Explore
Coupons
Auto-fire a recovery coupon on every ticket resolution.
Explore
Contacts
Every ticket opens against the full customer profile — visits, tier, history.
Explore
Loyalty
Tag Gold-tier customers · escalate their tickets above standard SLA.
Explore
Start on the free plan today, or book a walkthrough and we’ll show you round with your business in mind.
Free planEvery module includedUpgrade when you grow
