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Post-delivery NPS, photo-review pumps, repeat-purchase referrals, win-back coupons on cart-cadence drop — wired to Shopify, WooCommerce, BigCommerce, Klaviyo. Every package opens a relationship.
Delivered · 2:14 PM today
Maya R. · Brooklyn · 3 items · linen throw + 2 candles
3 days later · email + SMS
Hi Maya — how's the linen throw? Photo + 1-tap rating below:
Beautiful! Mind sharing on Instagram? You + a friend each get $15 off next order:
Share with photo →5★ · Maya · linen throw
Photo-UGC captured · referral link sent · repeat-buy coupon scheduled
NPS day 3 · auto-fired
Carrier delivery-confirmation triggers a 1-tap NPS · per-SKU rating.
31% of friends buy
5★ buyer invites · both get $15 · paid only after friend's delivery.
23% capture rate
5★ prompt with one-tap photo upload · auto-flows to PDP + Meta ads.
18% → 34% in 90 days
Win-back coupon on cart-cadence drop · Klaviyo handoff for browse retarget.
Tracking marks delivered. No follow-up. You don't know if they loved it, hated it, or it's sitting in a return pile. The most teachable moment of the entire purchase passes unused.
Your CAC keeps climbing. The fix is repeat orders. But you have no automated nudge at the right moment — only a generic monthly newsletter that 2% open.
"Tag us!" in the packing slip is a hope, not a system. Influencers are expensive. Real photo-reviews from real customers — at scale — feel impossible.
Shopify knows the order. The carrier knows the delivery. Klaviyo blasts the newsletter. Nothing knows the moment the box was opened. We do.
Orders in Shopify. Delivery in carrier APIs. Email blasts in Klaviyo. UGC hopes on Instagram. Reviews siloed in Yotpo.
Delivery confirmation fires post-delivery NPS. 5★ routes to photo-UGC + referral. Cart-cadence drop fires win-back coupon.
Delivery to repeat order
Delivered
Maya · linen throw · 2:14 PM today
NPS · day 3
"How's the throw?" · 1-tap rating
5★ + photo prompt
Photo-UGC · 23% capture rate
Referral · $15+$15
Personal link · both sides get $15
Repeat-order coupon scheduled
30-day repeat-rate jumps to 34%
90-day silence to win-back
Cart-cadence drop
Maya · no orders in 90 days
Win-back email
"We have new candles you'll love"
20% coupon · 7 days
Single-use · expires Sunday
Browse-abandon retarget
Klaviyo flow handoff
Repeat purchase · $86
31% win-back conversion at 14 days
Repeat-purchase friend invites.
After a 5★ NPS, the buyer gets a personal share link. Friend orders, both get $15. Paid only after friend's first delivery. End-to-end attribution. Top driver of CAC payback.
Explore Referrals
Win-back + repeat-order nudges.
30-day repeat-buy coupon, 90-day win-back, abandoned-cart fire — single-use, personal, expires. Pulls from your CDP segment data so the message lands at the right moment, not the same Monday for everyone.
Explore Coupons
Photo-UGC at scale.
Post-delivery NPS routes 5★ to a photo prompt. Customer uploads with one tap. Reviews auto-flow to your product pages and Meta ad library. 23% capture rate vs 3% from packing-slip QRs.
Explore Testimonials
Post-delivery NPS + product fit.
Delivery-confirmation triggers NPS on day 3. Per-SKU rating. Per-channel routing — 1-6 to CX, 7-8 to product team, 9-10 to advocacy flow. Closes the loop on what actually shipped.
Explore Surveys
Lifetime-spend tiers · wallet pass.
Bronze · Silver · Gold based on rolling 12-month spend. Wallet pass shows tier + next-tier progress. Gold gets early access to drops and free shipping. No app required.
Explore Loyalty
Buyer record · order-aware.
Every order, every delivery, every survey, every coupon redeemed — on one record. Per-SKU history, per-channel attribution, predicted next-order date.
Explore Contacts
Delivery to UGC photo
Carrier marks delivered. Day 3, an NPS lands. Maya taps 5★. The next message asks for a photo with a one-tap upload. 23% of 5★ buyers actually post a photo — and those photos auto-flow to product pages and Meta ads.
Friend-refers-friend that converts
After NPS 9-10, the buyer sees a personal share link. Friend gets a unique URL with both names. When friend's order ships, both wallets auto-credit. End-to-end attribution — you see exactly which referral led to which order.
Win-back that actually wins back
Cart-cadence drop fires a win-back email referencing the buyer's last category. Single-use coupon, expires 7 days. Browse-abandon retarget hands off to Klaviyo. 31% of targeted buyers place a new order within 14 days.
Sentiment, recurring themes, and the shipping complaints you need to fix before this week's NPS tanks.
Voice of the buyer · last 30 days · all SKUs
AI insights
Sentiment trend · 30d
+13%66%
Positive
22%
Neutral
12%
Negative
Themes · auto-clustered
5 of 9AI suggested action
Shipping-speed complaints +5pt on West Coast — recommend switching carrier on orders > $80 west of MST.
Top quotes · this week
"Box itself was beautiful. The throw is even softer than the photos. Already telling friends."
"Shipping took 11 days. App said 3-5. Will think twice next time."
"Bought for myself, kept gifting to friends. Repeat-bought 4 times this year."
NPS
62
+7
Repeat rate
34%
+16pt
Referral conv.
31%
+12pt
UGC capture
23%
+20pt
Shopify · WooCommerce · BigCommerce · Magento · Stripe Checkout — all join via webhook + REST API.
Shopify
Orders · webhook trigger · ReCharge
WooCommerce
Orders · post-delivery NPS
BigCommerce
Multi-channel orders + reviews
Shippo
Delivery confirmation trigger
ShipStation
Tracking events → NPS schedule
Klaviyo
Segment sync · win-back handoff
Mailchimp
Newsletter · seasonal campaigns
Twilio
SMS NPS · referral invites
Order updates · LATAM/EU
UGC capture · social proof
TikTok Shop
Order sync · creator referrals
Meta Ads
UGC auto-flow to ad library
Stripe
Subscriptions · refunds
Slack
CX alerts · 1-6 NPS routing
Shopify · WooCommerce · BigCommerce · Magento · Stripe Checkout · Recharge · Bold Subscriptions — all supported.
NPS per SKU, repeat-purchase rate by channel, referral revenue, and UGC capture rate. Spot the SKU bleeding NPS before the Meta ads pause themselves.
All SKUs · last 30 days
Customer dashboard
NPS
62
+7
Repeat 90d
34%
+16pt
Referral rev.
$41.2K
+38%
NPS by SKU
Review average by platform
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Hotels
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