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A survey after each order, a review ask when they love it, a referral link to share and a coupon when they go quiet. Connected to Shopify and WooCommerce. Every package opens the next order.
Delivered · 2:14 PM today
Maya R. · Brooklyn · 3 items · linen throw + 2 candles
3 days later · email
Hi Maya, how's the linen throw? One tap to rate it:
Thank you! Share your link and you and a friend each get $15 off the next order:
Share your link →5★ · Maya · linen throw
Review asked · referral link sent · repeat-order coupon scheduled
Survey on day 3
A fulfilled order starts a short survey, a few days after it ships.
Both sides rewarded
A buyer who loves it shares a link · they and a friend each get $15.
Asked at the right time
A high score gets the review ask · approved reviews show on your site.
Win-back on autopilot
A buyer who goes quiet gets a personal, single-use coupon.
Tracking marks delivered. No follow-up. You don't know if they loved it, hated it, or it's sitting in a return pile. The best moment to hear from them passes unused.
Your ad costs keep climbing. The fix is repeat orders, but there is no nudge at the right moment, only a monthly newsletter that few people open.
"Tag us!" on the packing slip is a hope. Influencers are expensive. Real reviews from real buyers, at the moment they love the product, feel out of reach.
Your store knows the order. The carrier knows the delivery. The newsletter goes to everyone. Nothing knows how the buyer felt when the box was opened.
Orders in your store. Delivery with the carrier. Email blasts in one tool, reviews in another, and photo hopes on Instagram.
A fulfilled order starts the survey. A high score gets a review ask and a referral link. A buyer who goes quiet gets a win-back coupon.
Delivery to repeat order
Fulfilled
Maya · linen throw · 2:14 PM today
Survey · day 3
"How's the throw?" · 1-tap rating
5★ + review ask
Written or video review
Referral · $15+$15
Personal link · both sides get $15
Repeat-order coupon scheduled
Sent 30 days after delivery
90-day silence to win-back
Gone quiet
Maya · no orders in 90 days
Win-back email
"We have new candles you'll love"
20% coupon · 7 days
Single-use · expires Sunday
Reminder before it expires
One follow-up email
Repeat purchase · $86
Coupon redeemed · back on the record
Repeat-purchase friend invites.
After a high score, the buyer gets a personal share link. A friend orders and both get $15. You see which referral led to which order.
Explore Referrals
Win-back + repeat-order nudges.
A repeat-order coupon at 30 days, a win-back at 90. Single-use, personal and set to expire, so each one lands at the right moment instead of the same Monday for everyone.
Explore Coupons
Reviews from buyers who loved it.
A high score after delivery gets a short ask for a written or video review. You approve each one, then show your favourites on product pages with an embedded wall.
Explore Testimonials
A survey after every order.
A fulfilled order sends a short survey a few days later. Low scores open a ticket, middling ones go to product feedback, high ones get the review and referral ask.
Explore Surveys
Lifetime-spend tiers · wallet pass.
Bronze, Silver and Gold tiers based on spend. The wallet pass shows their tier and how close the next one is. Gold can get early access to drops and free shipping, with no app to download.
Explore Loyalty
Buyer record · order-aware.
Orders, surveys, coupons and referrals on one record per buyer, so every message knows what they bought last.
Explore Contacts
Delivery to review
Shopify marks the order fulfilled. Three days later a one-question survey lands. Maya taps 5★, and the next screen asks for a short review. You approve it, and it shows on the product page.
A friend who actually buys
After a high score, the buyer sees a personal share link. The friend orders through it and both get their reward. You see exactly which referral led to which order.
Win-back that feels personal
When a buyer goes quiet, a win-back email mentions what they bought last, with a single-use coupon that expires in 7 days. Your newsletter keeps doing the broadcasts.
Informly AI reads every written answer for sentiment, urgency and the reason behind it. Shipping complaints rise to the top first.
Voice of the buyer · last 30 days · all SKUs
AI insights
Sentiment trend · 30d
+13%66%
Positive
22%
Neutral
12%
Negative
Themes · auto-clustered
5 of 9AI drafted reply
"Sorry your mug took 11 days, Ravi. That's on us, and your next order ships free." Ready for you to edit and send.
Top quotes · this week
"Box itself was beautiful. The throw is even softer than the photos. Already telling friends."
"Shipping took 11 days. App said 3-5. Will think twice next time."
"Bought for myself, kept gifting to friends. Repeat-bought 4 times this year."
NPS
62
+7
Repeat rate
34%
+16pt
Referral conv.
31%
+12pt
Review rate
23%
+20pt
Connect Shopify or WooCommerce and every order can start the next step. Slack keeps your team in the loop.
Shopify
Orders and customers come in · a fulfilled order can send a survey
WooCommerce
Orders and customers from your store
Square
In-person sales from pop-ups and shops
Slack
Tells your team when a low score or ticket lands
Apple Wallet
Loyalty card on the phone, with push updates
Google Wallet
Loyalty card on the phone, with push updates
Works with your point of sale or online store. More integrations on the way.
Scores by product, repeat orders, referral revenue and reviews collected. Spot the product dragging your score down before the next batch ships.
All SKUs · last 30 days
Customer dashboard
NPS
62
+7
Repeat 90d
34%
+16pt
Referral rev.
$41.2K
+38%
NPS by SKU
Reviews collected
Informly is pre-launch. We're building it with a small group of founding DTC brands, from single-product startups to larger subscription stores, so it ships what founders and CX leads actually want. If you're tired of one-and-done buyers, this is the program below.
A free plan to start. Paid plans are priced per location, per month, with local rates by country. Every plan includes every module.
Free forever
Every module for one location, free for as long as you like.
Per location, per month
Local pricing by country
Everything in Free, plus more locations, every integration and team controls.
Restaurants
Tabletop surveys, wallet-pass loyalty and review requests
See restaurants
Hotels
Mid-stay surveys, direct-booking win-backs and review requests
See hotels
Medical clinics
Post-visit surveys and no-show follow-ups
See medical clinics
Salons & beauty
Chair-side surveys and booking-cycle loyalty
See salons & beauty
Spas & beauty clinics
Package-completion loyalty and review requests
See spas & beauty clinics
Gyms & fitness
Onboarding NPS and members at risk of leaving
See gyms & fitness
Auto workshops
Post-service surveys and service-cycle loyalty
See auto workshops
Start on the free plan today, or book a walkthrough and we’ll show you round with your business in mind.
Free planEvery module includedUpgrade when you grow
