NewLoyalty stamps — now in Apple Wallet & Google Wallet.Loyalty in Apple & Google Wallet.See what’s new →
Receipt-QR feedback, cross-store wallet-pass loyalty, win-back coupons that fire on cadence drop — wired to Shopify POS, Square, Lightspeed, Clover. Every transaction earns the next visit.
Scan · one tap · stamp + feedback
How was your visit, Riley?
5★ unlocks a stamp on your Northside pass · +$5 toward next visit
5★ · Riley · King St.
Stamp +1 · $5 toward next visit · win-back coupon canceled (engaged)
Cross-store wallet pass
Stamp at any store · redeem at any store · no app to install.
46% return rate
6-week cadence drop fires a personal coupon · single-use · expires soon.
6-second feedback
POS prints a QR · customer taps 5★ before walking out · stamp lands in wallet.
Per store · same day
Connect Shopify POS/Square · first wallet pass live the same afternoon.
They paid, said thanks, left. You have no email, no name, no way to reach them. The only way they come back is if they remember to. Most don't.
Half of them lose it. The other half forgot they had it. You can't see who's on visit 3 vs visit 8. The reward feels disconnected from the visit that earned it.
Riley used to come in every two weeks. It's been six. You won't know until next month's revenue report — and even then you won't know it's Riley.
Shopify knows the sale. The stamp card knows the visit. Mailchimp knows the email. Nothing knows the human. We do.
Sales in Shopify. Stamps on paper. Email list in Mailchimp. Reviews on Google. Referrals: nowhere.
Receipt QR captures the visit. Stamp auto-adds to wallet pass. Cadence drop fires a win-back coupon. Referrals attribute end-to-end.
Visit to regular
Visit closed
Riley · King St. · $87.40 · 3:14 PM
Receipt prints with QR
One-tap link · stamp + 1-question survey
Stamp · cross-store
Northside Pass · 7 of 10 visits
Email captured
Auto-linked to existing customer record
Regular · ready next visit
Auto-personalized welcome on visit 8
6-week silence to win-back
Cadence drop
Riley · 0 visits in 6 weeks
Win-back SMS
"We miss you · here's 15% off"
Single-use coupon
Personal · expires Sunday · in wallet
Refer-a-friend bonus
+ $10 if Riley brings a friend
Back · stamp 8
46% of win-back targets return in 14d
Wallet pass · cross-store stamps.
Every receipt-QR scan stamps the Northside Pass. Visit 5 unlocks a $10 credit. Cross-store: stamp at King St., redeem at Westside. No app to install.
Explore Loyalty
Win-back coupons that actually win back.
6-week cadence drop fires a personal "we miss you" SMS with a single-use code. 46% of win-back targets return within 14 days. Expires automatically.
Explore Coupons
Bring-a-friend that books.
After a 5★ visit, the customer gets a personal share link. Friend visits, scans, both get $10. Paid only after the friend's first transaction. Attribution end-to-end.
Explore Referrals
Receipt-QR · 1 question.
Customer scans, answers in 4 seconds. 5★ flows to your Google profile. 1-3★ flows privately to your store manager. Per-store CSI updates live.
Explore Surveys
Google · Yelp · Facebook · everywhere.
5★ scan auto-prompts a Google review. Platform-aware (Google vs Yelp vs Facebook). Pulls back into your homepage carousel.
Explore Testimonials
One customer record across stores.
Every receipt, every survey, every coupon, every store — on one record. Store-aware preferences, cross-store visit history, lifetime spend.
Explore Contacts
Receipt QR to wallet stamp
POS prints the receipt with a personal QR. Riley scans, taps 5★, and a Northside Pass stamp lands in their Apple Wallet in under 8 seconds. Their email links to existing records — or starts a new one.
Six weeks silent → coupon → return
Riley used to come every 2 weeks. It's been 6. A personal SMS goes out: "We miss you · here's 15% off, expires Sunday." The coupon lives in their wallet. 46% return within 14 days.
Cross-store loyalty that travels
One wallet pass across every Northside store. Visit-count attributed to the store the customer chose. Redemption split appears in your multi-store dashboard so neither location feels cheated.
Sentiment, recurring themes, and the checkout-speed complaints you need to fix before Saturday gets worse.
Voice of the customer · last 30 days · all stores
AI insights
Sentiment trend · 30d
+11%61%
Positive
26%
Neutral
13%
Negative
Themes · auto-clustered
5 of 10AI suggested action
Checkout-speed complaints +4pt at Westside on Saturdays — recommend opening register 2 from 1-4 PM.
Top quotes · this week
"Sarah always remembers what I bought last time. That's why I come back."
"Waited 12 min at one open register on a Saturday. Walked out."
"Loved that the linen tote I bought is back in stock — text actually saved me a trip."
Sentiment
+0.61
+0.09
CSI
4.7
+0.2
Win-back rate
46%
+8pt
Repeat visits
3.4 / mo
+0.6
Shopify POS · Square · Lightspeed · Clover · Toast Retail — all join via webhook + REST API.
Shopify POS
Receipt-QR sync · transaction triggers
Square
POS sync · customer linkage
Lightspeed
Multi-store inventory + transactions
Clover
POS sync · loyalty stamping
Twilio
SMS · win-back · restock alerts
Customer messaging · LATAM/EU
Apple Wallet
Cross-store loyalty pass
Google Business
Review pump per store
Mailchimp
Newsletter · seasonal campaigns
UGC + customer spotlights
Stripe
Online tabs · gift cards
Slack
Manager alerts · 1-3★
Shopify POS · Square · Lightspeed · Clover · Toast Retail · Vend · Heartland — all supported.
CSI per store, star average per platform, win-back conversion, and per-store repeat-visit rate. Spot the store losing regulars before next month's P&L lands.
All stores · last 30 days
Owner dashboard
CSI
4.71
+0.18
Win-back
46%
+8pt
Repeat revenue
$32.6K
+22%
CSI by store
Star average by platform
Informly is pre-launch. We're working hand-in-hand with 20 founding retailers — single-store boutiques through 12-store regional customers — to ship what owners and store managers actually want. If you're tired of watching happy customers walk out as one-offs, this is the program below.
A free plan with everything you need to start. Paid pricing per location, per month — with local rates by country, and every module included in every plan. No annual lock-in.
Free forever
Everything you need to run a real CX program — without paying a cent.
Per location, per month
Local pricing by country
Everything in Free, plus scale, integrations, and the controls multi-location customers need.
Still here? You might be one of our first 100.
Founding customers get every paid feature free for a year.
Restaurants
Tabletop surveys + loyalty wallet passes + Google review pump
See restaurants
Hotels
Mid-stay surveys + direct-book win-backs + OTA review routing
See hotels
Medical clinics
Post-visit CSAT + no-show recovery · HIPAA-handleable
See medical clinics
Salons & beauty
Chair-side surveys + booking-cycle loyalty
See salons & beauty
Spas & beauty clinics
Package-completion loyalty + RealSelf review routing
See spas & beauty clinics
Gyms & fitness
Onboarding NPS + churn-risk segments
See gyms & fitness
Auto workshops
Post-service surveys + appointment-cycle loyalty
See auto workshops
Start free in under five minutes. No credit card. No setup call required.
Free planNo credit cardUpgrade anytime
