Turn happy customers into reviews — without ever asking awkwardly.
Auto-route 5★ survey responses to a review request on Google, Yelp, or Facebook. Capture testimonials with a one-tap form. Approve, then publish to your site — or embed anywhere.
"Coffee was perfect. Staff remembered my name on visit two. Loyalty stamps are a nice touch."
DR
Daniel R.
Yelp
"Best espresso Downtown. Loyalty card on my phone — no more wallets full of paper cards."
SA
Sara A.
Facebook
"Birthday discount arrived in my Apple Wallet exactly on the day. Felt thought of."
Review request fired · 5★ from Maria
Routed to Google Business · auto-sent via SMS · 09:43
Trigger
5★ survey
Request fires the second a happy response lands.
Platforms
Google · Yelp · Facebook
Route by customer preference or by your priority.
Approval
One-click
Approve, edit, or skip — before anything goes public.
Embed
Anywhere
Drop a one-line widget on your site, menu, or footer.
The status quo
Three reasons your star average isn't where it should be.
Happy customers forget to review.
They had a great visit. They told their friend. They never wrote it down. Two weeks later you remember to ask — too late, momentum is gone.
Asking everyone backfires.
Mass review-request emails pull in the bad ones too. One angry detractor lands on Google before five happy customers think to leave one. Your star average dips.
Reviews scatter across 6 platforms.
Google, Yelp, Facebook, Tripadvisor, Trustpilot, your own site. You can't see them in one place. You can't reuse them anywhere. They never make it to your homepage.
How it works
From a happy customer to a public 5★ — without the awkward ask.
Step 01
Detect the happy moment.
A 5★ survey response, a loyalty tier-up, a referral that converted — these are the moments your customer is most ready to write a review.
Step 02
Ask the right way, on the right platform.
Send a one-tap review request via SMS or email. Customer picks Google, Yelp, Facebook, or writes on your site — your priority order, their preference.
Step 03
Review, approve, edit if needed.
Reviews land in a dashboard inbox. Approve in one click, edit typos, or skip. Your team controls what goes public — nothing auto-publishes without sign-off.
Step 04
Publish anywhere — once.
One approved testimonial becomes a Google review, an embedded widget on your site, a quote in your menu PDF, and a card in your monthly newsletter. Capture once, reuse forever.
Inside Testimonials
Collection, approval, publishing — in one continuous loop.
One-tap request — no copy-paste from your CRM.
Customer taps a link, picks stars, writes a sentence, hits submit. No login, no signup, no friction. Works on every channel where your customer already is.
SMS · email · QR · post-payment screen · in-app
Pre-filled name, location, and visit context
12 languages, auto-detected from browser locale
Request page · phone preview
Brew & Bean
Maria, how was your visit on Tuesday?
1234★
Why a platform
Asking on Tuesday for a Saturday visit doesn't work. Here's what does.
Every successful review comes from a happy moment caught by another module. Three triggers do almost all the work.
Plus REST API and webhooks — import reviews from any platform that exposes an event stream.
Analytics
Your reputation, in one dashboard — by platform and by location.
Star average, new reviews per week, response rate, and the themes your customers can't stop talking about. Spot the location that's slipping before it shows up in the average.
A free plan with everything you need to start. Paid pricing per location, per month — with local rates by country, and every module included in every plan. No annual lock-in.
Free
For getting started
Free forever
Everything you need to run a real CX program — without paying a cent.
All 7 modules (Surveys, Contacts, Ticketing, Coupons, Loyalty, Referrals, Testimonials)
Yes — Google's policy is that you cannot solicit reviews only from customers you predict will leave good ones. Informly's default flow is compliant: we ask everyone for feedback via Surveys; only the public review request to Google is offered to all respondents. The triage of "who gets routed to which platform" is informed by their score, but the door to Google is open to anyone who wants to walk through it.