NewLoyalty stamps — now in Apple Wallet & Google Wallet.Loyalty in Apple & Google Wallet.See what’s new →
Hear them. Keep them. Grow with them.
A 3 out of 10 becomes a ticket and a make-good before they drift away. A 10 becomes a review and a friend through the door. Surveys, loyalty, coupons, referrals and reviews, working as one.
Free plan available. Or book a walkthrough
Customers smile at the door and say everything was fine. The ones who had a bad time rarely tell you. They just stop coming, and you find out weeks later, if at all.
How was everything?
It’s fine, thanks.
“Mains took 40 minutes. Nobody checked on us.”
The bill is paid and they smile on the way out. Whatever went wrong stays with them, because nobody asked in a way they could answer.
A regular who came every Friday hasn’t been in for seven weeks. There was no complaint and no bad review. They drifted, and nobody noticed.
“Best haircut I’ve had in years.”
A great visit rarely turns into a review or a friend through the door. Most people would, if someone asked at the right moment.
7 in 10 customers who have a bad experience never tell you.Source: Qualtrics XM, 2025
Follow Sam from a 3 out of 10 to a review and a friend through the door. Each module hands them to the next.
Hear them
After dinner, an email survey. Sam answers 3 out of 10: “Cold food, long wait.”
Hear them
Informly AI reads the comment, flags it urgent and adds it to Sam’s profile.
Keep them
A ticket opens with an owner. A make-good coupon goes out the same evening.
Keep them
A nudge on Sam’s wallet loyalty card brings them back for another visit.
Grow with them
This time it’s a 10. Their words go on your website, with a code for a friend.
Use one, or use all seven. Your customer data, automations and results stay connected either way.
Send a survey after the visit, the stay or the order. Informly AI reads the written answers for sentiment, urgency and the reason, so a 3 out of 10 never sits unread.
Each tab follows one customer as the modules hand them on. Click a step to see the screen.
They said it was fine at the door. The survey says otherwise, and someone is on it by morning.
What would have been a quiet goodbye, or a 2-star review, is now a ticket with an owner, a make-good and a follow-up on the calendar.
When this happens, check that, then do this. Start from a template or build your own, and change it whenever you like.
Customer's birthday
Frequent diners (≥6 visits)
Issue +2 bonus stamps
Send birthday email
If no visit → continue
Win-back coupon
Tag “at risk”
Every module shares one customer profile, one automation engine and one set of permissions. That's why the journeys above run on their own.
A visual workflow builder that connects every module.
Pick a trigger from any module and an action from any other. Build your own, or start from a template.
Every answer, visit, coupon and stamp, on a single profile.
Maria K.
12 visits · advocate
Compare every location side by side, without exporting a spreadsheet.
Give every team the access they need, and nothing they don't.
Pre-built surveys, coupons, referral programs, loyalty cards, workflows.
Shopify, WooCommerce, Square and Slack, with more on the way.
Loyalty cards in Apple Wallet and Google Wallet. Nothing to download, nothing to lose.
Coffee card
1 / 10stamps
9 more for a free latte
Cross-module dashboards that connect cause and outcome.
Track scores by location, referral revenue by source, tickets by team and redemptions by program, in one place.
Customer Health
All locations · Last 30 days
NPS
Repeat rate
Open tickets
NPS × Referral conversion
Top performing locations
Scores, tickets, stamps, coupons and referrals all sit on the same customer record. So one report can follow a customer from what they said to what they did next.
Example data
Customer Health
All locations · Last 90 days
NPS
Active loyalty members
Referral revenue
Open tickets
NPS × Referral conversion
Top performing locations
Promoter journey
Cross-module · Surveys → Testimonials → ReferralsPromoters identified
Asked for review
Review left
Referral sent
Conversion
Three reports that follow a customer across modules. Example data.
See which survey scores turn into referrals, and which never do.
Survey scores and referrals on the same customer profile.
Spot loyalty members whose visits are thinning out, before they stop.
Marcus K.
12 → 0 in 60d
Anya R.
8 → 3 in 30d
Sarah L.
10 → 6 in 30d
Visit pattern, profile and recent survey answers together.
See how many customers came back after a make-good coupon following a low score.
27% came back · est.$8.4K revenue saved
From the low score to the next visit, in one report.
Customers and orders come in from your point of sale or online store. Alerts go to Slack, and loyalty cards live in Apple Wallet and Google Wallet.
We’re working closely with a small group of restaurants, hotels, salons, gyms and Shopify stores in our first year. Founding customers get year one free and a direct line to the founders.
For businesses who want a say in what Informly becomes.
Free for a year.
Every paid feature on every module. After the first year you keep a founding-customer price for as long as you stay.
Direct line to the team.
You talk to the founders, not a ticket queue. Tell us what's working and what isn't.
First say on the roadmap.
Your feedback shapes what we build next, and we'll tell you why we did or didn't build something.
You run a real business with real customers: a restaurant, hotel, salon, gym, clinic, shop or online store. One location or several.
See how Informly works for a restaurant, a hotel, an online store or a gym, with the surveys and automations that fit how you run.
Hear about the cold mains tonight, not in a Google review next week.
Fix the noisy room while the guest is still checked in.
Ask after delivery, make good on a late order, reward the second one.
Notice when a member stops showing up, before they cancel.
Turn one great cut into a regular booking and a friend.
Follow up after every appointment and hear what patients won’t say.
A loyalty card in every wallet, across every one of your stores.
See every industry Informly works with.
Here’s what we commit to from day one, and where to read the longer answer.
Your customer list belongs to you. Export it whenever you like.
Not to advertisers, not to anyone. Your customers hear from you, not from us.
Customers can ask to see or delete what you hold about them, and you can do it.
Give each person on your team what they need to see, and nothing more.
A free plan to start. Paid plans are priced per location, per month, with local rates by country. Every plan includes every module.
Free forever
Every module for one location, free for as long as you like.
Per location, per month
Local pricing by country
Everything in Free, plus more locations, every integration and team controls.
Start on the free plan today, or book a walkthrough and we’ll show you round with your business in mind.
Free planEvery module includedUpgrade when you grow
