NewLoyalty stamps — now in Apple Wallet & Google Wallet.Loyalty in Apple & Google Wallet.See what’s new →
Hear every table, keep your regulars, and turn great nights into reviews and referrals. A 2★ at table 7 becomes a ticket with an owner before the guest gets home. No app for diners to install.
Brew & Bean
Downtown · Table 7
A few taps. Earns you a stamp on your loyalty card.
5★ · Maria K. · Downtown
Review request queued · Loyalty stamp +1 · Referral invite armed
Asked at the right time
A 5★ answer at the table gets a review request with a link to your Google page.
Wallet pass
Stamps in Apple Wallet or Google Wallet. No app for diners.
Same hour
A 1–2★ answer opens a ticket with an owner and can send a make-good coupon.
Same afternoon
Connect Square, print the QR, and your tables are live.
You find out from a 1★ Google review two weeks later, when it's too late to win them back and your star average has already dropped.
Maria has visited 14 times. The host doesn't know that. Nobody greets her by name. There's no "the usual?" moment. So she stops being a regular.
After a great visit, 3 in 4 guests never leave a review (Qualtrics XM, 2025). Nobody on the floor has time to ask, so the 1★ from a bad night is what new diners read.
Most restaurants we talk to keep feedback in one place, loyalty in another and reviews nowhere. Informly connects the moments, so each one leads to the next.
Reviews on five platforms. Customers on a spreadsheet. Loyalty in a punch-card box. Nothing fires when something goes wrong.
Surveys go out after the visit and the loyalty pass updates on its own. A 2★ opens a ticket and can send a recovery coupon before the diner gets home.
Two paths: what happens when the visit went great, and what happens when it didn't. Both run on their own.
A great visit
Diner sits down
Table 7 · 7:42 PM
Tabletop survey
5★ on the iPad before paying
Review request fires
Link to your Google page · by email
Loyalty stamp +1
Wallet pass updates instantly · 9 of 10
Referral invite
Personal link · both get $10 off
A bad visit
Diner sits down
Table 12 · 8:20 PM
Tabletop survey
2★ · wait time = 25 min
Ticket opens
Routed to manager Priya · SLA 30 min
Recovery coupon
25% off next visit · by email
Diner comes back
Visit #2 within 14 days · loop closed
Tabletop, receipt QR and email.
The same survey runs on the iPad, the receipt QR and the post-visit email. A 5★ answer gets a review request. A 1–2★ answer opens a recovery ticket.
Explore Surveys
Wallet pass stamps that work at every location.
Diner adds a card to Apple Wallet or Google Wallet in one tap and earns at any location. A Square sale can add the stamp, so nobody "forgot my card".
Explore Loyalty
Ask the right diners for a Google review.
After a great visit, the diner gets a review request with a link to your Google page. Collect written testimonials too, approve them, and show them on your site.
Explore Testimonials
A make-good offer the same night.
A 1★ at the table can send a 25% off recovery coupon by email before the diner gets home. Single-use and locked to that customer, so it can't be passed around.
Explore Coupons
Your regulars bring their friends.
A personal share link after every 5★ visit. Diner and friend both earn a reward on the friend's first visit.
Explore Referrals
Maria has visited 14 times. Show your host.
One profile per diner with visit count, tags and loyalty tier, filled in from Square and every survey. The "good evening, Maria" moment.
Explore Contacts
Recovery the same night
A guest scores the visit 2★ on the iPad after a 25-minute wait. A ticket reaches the manager with an owner, and a 25% off coupon lands in the guest's inbox. Two weeks later they're back and spend $32.
Birthday automation
Birthdays live on the contact profile, collected at loyalty signup. On the day, a free-drink coupon arrives by email, ready to show at the counter.
Review requests at the right moment
A guest scores the visit 5★. Soon after, they get a thank-you email asking for a review, with a one-tap link to your Google page.
Informly AI reads every written answer for sentiment, urgency and the reason behind the score, then drafts a reply you can edit and send.
Example data · last 30 days · all locations
AI insights
Sentiment trend · 30d
+12%58%
Positive
28%
Neutral
14%
Negative
Reasons · from written answers
5 of 18Top reason this week
Wait time, up 8pt at Mall & Airport. Most comments mention the lunch rush.
Top quotes · this week
"Staff knew my drink on visit two. The wallet stamp made me smile."
"Waited 25 minutes for a cold brew. Worth the call?"
"Best espresso in town. Birthday discount surprised me."
Sentiment score
+0.62
+0.08
Promoters
58%
+4pt
Detractors
14%
−3pt
Reply rate
94%
+5pt
Square connects directly. Apple Wallet and Google Wallet carry the loyalty card, and Slack gets the alerts.
Square
A completed sale adds a stamp or sends the survey
Apple Wallet
Loyalty and coupon passes, no app
Google Wallet
Loyalty and coupon passes, no app
Slack
Low-score alerts for the manager on shift
Works with your point of sale or online store. More integrations on the way.
NPS by location, star rating by channel, repeat visits and the top reasons your diners aren't coming back. Open a single visit to see what happened and what the system did about it.
Example data · all locations · last 30 days
Customer dashboard
NPS
62
+4
Repeat rate
38%
+6pt
Open tickets
11
−3
NPS by location
Star rating by channel
Informly is pre-launch, so we won't pretend to have case studies. We're building it with a small group of founding restaurants. If that's you, you get the program below at a price we won't offer again.
A free plan to start. Paid plans are priced per location, per month, with local rates by country. Every plan includes every module.
Free forever
Every module for one location, free for as long as you like.
Per location, per month
Local pricing by country
Everything in Free, plus more locations, every integration and team controls.
Hotels
Stay surveys and loyalty across properties
See hotels
Medical clinics
Post-visit surveys and follow-up tickets
See medical clinics
Retail
Receipt-QR feedback and cross-store loyalty
See retail
Salons & beauty
Booking-cycle loyalty and win-backs for lapsed clients
See salons & beauty
Gyms & fitness
Onboarding NPS and members at risk of leaving
See gyms & fitness
Auto workshops
Post-service surveys and service-cycle loyalty
See auto workshops
Ecommerce
Post-delivery feedback and repeat-purchase referrals
See ecommerce
Start on the free plan today, or book a walkthrough and we’ll show you round with your business in mind.
Free planEvery module includedUpgrade when you grow
