NewLoyalty stamps — now in Apple Wallet & Google Wallet.Loyalty in Apple & Google Wallet.See what’s new →
One platform for tabletop surveys, digital loyalty stamps, Google review pumping, recovery coupons, and referral programs. Wired directly to your POS — no app for diners to install.
Brew & Bean
Downtown · Table 7
Takes 5 seconds. Earns you a stamp on your loyalty card.
5★ · Maria K. · Downtown
Review request queued · Loyalty stamp +1 · Referral invite armed
Live by Friday
5★ table responses → Google review request, auto-fired.
Wallet pass
Stamps in Apple Wallet · Google Pay. No app for diners.
Same hour
1–2★ at table fires a coupon + ticket — before the next visit.
Same afternoon
Pair to Toast/Square, print the QR, your tables are live.
You find out from a 1★ Google review two weeks later. Too late to recover them. Too late to fix the night. And your star average drops.
Maria has visited 14 times. The host doesn't know that. Nobody greets her by name. There's no "the usual?" moment. So she stops being a regular.
Google, Yelp, Tripadvisor, Facebook, OpenTable. Each one shows a different star average. You can't ask for reviews from one place. You can't respond from one place.
Every restaurant we've talked to has the same drawer of dead apps. We replace it with one running system.
Reviews on five platforms. Customers on a spreadsheet. Loyalty in a punch-card box. Nothing fires when something goes wrong.
Reviews route in. Surveys auto-fire on visit. Loyalty pass updates instantly. Recovery coupons fire on a 2★ before the diner reaches home.
Two paths — what the system does when the visit went great, and what it does when it didn't. Both run on autopilot.
Happy visit
Diner sits down
Table 7 · 7:42 PM
Tabletop survey
5★ on the iPad before paying
Review request fires
Routed to Google · sent via SMS
Loyalty stamp +1
Wallet pass updates instantly · 9 of 10
Referral invite
Personal link · both get $10 off
Unhappy visit
Diner sits down
Table 12 · 8:20 PM
Tabletop survey
2★ · wait time = 25 min
Ticket opens
Routed to manager Priya · SLA 30 min
Recovery coupon
25% off next visit · SMS in 10 minutes
Diner comes back
Visit #2 within 14 days · loop closed
Tabletop, QR, SMS — every channel a diner uses.
Same survey across the iPad, the receipt QR, and the post-visit text. Auto-routes 5★ to a review request and 1–2★ to a recovery ticket.
Explore Surveys
Wallet pass stamps. Multi-location pooling.
Diner adds a card to Apple Wallet or Google Pay in one tap. Earns at any location. Auto-stamped from your POS — no "forgot my card".
Explore Loyalty
Pump 5★ reviews to Google, Yelp, Tripadvisor.
Happy diner → review request routed to the platform with the lowest count. Approve before publishing. Embed an always-fresh wall on your site.
Explore Testimonials
Recovery offers fired within the hour.
1★ at table = a 25% off recovery coupon over SMS, before the diner reaches home. Single-use, locked to the customer — no leaks to Reddit.
Explore Coupons
Happy diners bring their friends.
Personal share link after every 5★ visit. Both diner and friend earn rewards on the friend's first order — dual-sided rewards run hot.
Explore Referrals
Maria has visited 14 times. Show your host.
One profile per diner. Visit count, last drink, dietary tags, loyalty tier — all auto-stitched from the POS. The "good evening, Maria" moment.
Explore Contacts
Recovery in under an hour
A guest scores the visit 2★ on the iPad over a 25-minute wait. Within minutes, a ticket reaches the manager. A 25%-off recovery coupon arrives on the guest's phone. Two weeks later, they spend $32 on the second visit.
Birthday automation
Birthday data lives on the contact profile (synced from your POS or loyalty signup). On the day, a free-drink coupon lands in their Apple Wallet, plus an SMS. The redemption rate beats every other campaign you'll run.
Review pump on autopilot
A guest scores the visit 5★. Within a minute they get an SMS with a one-tap Google review request — pre-filled with the location and a thank-you. Most reviews land before the guest is home.
Sentiment, themes, and the quotes worth sharing — auto-clustered from every survey, review, and reply across every location.
Voice of the diner · last 30 days · all locations
AI insights
Sentiment trend · 30d
+12%58%
Positive
28%
Neutral
14%
Negative
Themes · auto-clustered
5 of 18AI suggested action
Wait-time complaints up 8pt at Mall & Airport — pre-shift staffing review recommended.
Top quotes · this week
"Staff knew my drink on visit two. The wallet stamp made me smile."
"Waited 25 minutes for a cold brew. Worth the call?"
"Best espresso in town. Birthday discount surprised me."
Sentiment score
+0.62
+0.08
Promoters
58%
+4pt
Detractors
14%
−3pt
Reply rate
94%
+5pt
Toast, Lightspeed, Resy, and OpenTable join via webhook + our API — most customers are connected in a single afternoon.
Square POS
Auto-stamp loyalty · open tickets from transactions
Stripe Terminal
Stamp from card-present payment
Google Business
Route 5★ review requests · auto-import
Yelp
Push approved reviews · monitor average
Apple Wallet
Loyalty + coupon passes — no app
Google Pay
Loyalty + coupon passes — no app
Twilio
SMS surveys, coupons, review requests
Native business messages · LATAM + APAC
Toast · Lightspeed · OpenTable · Resy · Tripadvisor · Klaviyo · Mailchimp · Slack · Zapier · custom webhooks — all supported.
NPS by location, star average by platform, repeat-visit rate, and the top reasons your diners aren't coming back. Drill into a single visit to see exactly what happened — and what the system did about it.
All locations · last 30 days
Customer dashboard
NPS
62
+4
Repeat rate
38%
+6pt
Open tickets
11
−3
NPS by location
Star average by platform
Informly is pre-launch. We aren't pretending to have hundreds of case studies. Instead, we're working hand-in-hand with 25 founding restaurants to ship the right product. If that's you, you get the program below — at a price we won't offer again.
A free plan with everything you need to start. Paid pricing per location, per month — with local rates by country, and every module included in every plan. No annual lock-in.
Free forever
Everything you need to run a real CX program — without paying a cent.
Per location, per month
Local pricing by country
Everything in Free, plus scale, integrations, and the controls multi-location customers need.
Still here? You might be one of our first 100.
Founding customers get every paid feature free for a year.
Hotels
Stay-time satisfaction loops + loyalty across properties
See hotels
Medical clinics
Post-visit surveys + ticketing without violating HIPAA
See medical clinics
Retail
Receipt-QR feedback + cross-store loyalty
See retail
Salons & beauty
Booking-cycle loyalty + win-back for lapsed clients
See salons & beauty
Gyms & fitness
Onboarding NPS + churn-risk segments
See gyms & fitness
Auto workshops
Post-service surveys + appointment-cycle loyalty
See auto workshops
Ecommerce
Post-delivery feedback + repeat-purchase referrals
See ecommerce
Start free in under five minutes. No credit card. No setup call required.
Free planNo credit cardUpgrade anytime
