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NPS surveys embedded in your app or sent by email, a ticket with an owner for every low score, and reviews and referrals from the users who love you. Hear the doubt before the renewal call.
Welcome back, Priya
Active projects
12
Open tickets
3
How likely are you to recommend Drift to a colleague?
Not likelyVery likely
6 / Detractor · Priya · Acme Co.
CSM Slack-pinged · ticket opened with an owner
Scores by account · Acme Co.
Example data · 3 low scores this month
In your app or by email
Embed a short survey in your app, or send it at the moments you choose.
Detractor → ticket for the CSM
A low score opens a ticket with an owner and pings them in Slack.
Scores + tickets
Each user's answers and open tickets on one contact record.
Survey from one sentence
Informly AI builds the first draft. You edit it and share the link.
Your CSM walks into a QBR and learns — for the first time — that the champion left, daily-active dropped 40%, and three power users opened tickets that never closed. The renewal was already over.
Survey responses sit in a CSV. The 6s and 7s — the ones who'll cancel quietly — get the same treatment as the 10s. By the time someone clusters the themes, the budget cycle ended.
Logins dropped. Seats stopped getting assigned. A power user emailed support. Nobody acted on them because they lived in three separate systems.
Segment knows the usage. Intercom knows the ticket. SurveyMonkey knows the score. Salesforce knows the renewal. None of them shows you the account is slipping. Informly does.
Usage in Segment. Tickets in Intercom. NPS in SurveyMonkey. Renewals in Salesforce. Champion exit in HR's LinkedIn.
NPS survey in your app. A detractor opens a ticket routed to the CSM. Informly AI drafts the reply.
Detractor to save
Release shipped
Acme · new reporting view
NPS survey · 6
Priya N. · "feels heavier lately"
Ticket auto-opened
CSM owner · Slack ping
Reason read by Informly AI
Urgent · reporting · reply drafted
CSM follows up
Call booked to walk through it
Promoter to referral
Power user · NPS 10
Marco D. · "use it daily"
Expansion survey
"Would your team get value?"
Review request
Link to the review site you choose
Referral link shared
Peer at another company signs up
NPS and CES, in your app or by email.
Embed a short survey in your app or send it after onboarding or a renewal. Informly AI can build the first draft from one sentence. Every answer lands on the user's record.
Explore Surveys
Detractor → ticket for the CSM.
A low score opens a ticket assigned to the account's CSM and pings them in Slack. Informly AI reads the comment for urgency and the reason, and drafts a reply the CSM can edit.
Explore Ticketing
Account-aware customer profile.
Every score and ticket on one contact record, tagged by account and role, so you see who's a fan and who has doubts before the QBR.
Explore Contacts
Power-user advocacy program.
Reward your most engaged users with points and tiers. Invite them to early access or a beta, and give them a wallet pass they can carry.
Explore Loyalty
Reviews from your promoters.
A promoter gets a review request with a link to the review site you choose. Everyone can be asked, so there's no gating. Testimonials collected with Informly can go on a wall on your site.
Explore Testimonials
Friend-of-champion warm intros.
A champion shares a personal link with a peer at another company. Both sides get a reward when the referral converts, and every referral is tracked to who sent it.
Explore Referrals
Catch the detractor while it's fresh
The survey in your app asks after the new release. Priya rates 6 and writes "feels heavier lately". A ticket opens, assigned to her CSM, with a Slack ping. Informly AI drafts a reply, and the CSM books a call.
Scores by account, before the QBR
Every score and open ticket, filtered by account. Informly AI groups written answers by reason. You walk into QBRs knowing what the customer is going to say.
Promoter to referral
Marco rates 10. The next screen asks for a review and gives him a personal referral link. He shares it with two peers at other companies, and each signup is tracked back to him.
Informly AI reads every written answer for sentiment, urgency and the reason, so you can brief product before the roadmap review.
Example data · last 30 days · all accounts
AI insights
Sentiment trend · 30d
+14%54%
Promoter
31%
Passive
15%
Detractor
Themes · auto-clustered
5 of 12Top reason in low scores
Reporting depth comes up most in low scores this release, mostly about warehouse export.
Top quotes · this week
"Took us a day to set up. By week two, half my team was using it daily. That's rare."
"Reporting is the gap. Need to export raw events into our warehouse without a custom job."
"Mobile is a placeholder. Approvals on the go would unlock daily use for our field team."
NPS
42
+8
GRR
94%
+3pt
Save rate
68%
+14pt
Avg ticket resp.
2.4h
−1.1h
Slack alerts for your CS team today, a survey embed for your app, and a REST API. More integrations are on the way.
Slack
Low-score alerts · new tickets for the CSM
Survey embed
Show a survey inside your app or site
NPS surveys and close-the-loop replies
REST API
Send contacts and events from your product
Shopify
If you also sell online
WooCommerce
If you also sell online
More integrations on the way.
NPS per account, open tickets, response times, reviews and referrals. Spot the renewal at risk before the CSM's monthly review.
All accounts · last 90 days
VP CS dashboard
NPS
42
+8
GRR
94%
+3pt
NRR
118%
+11pt
Score movers · this week
Reviews · this quarter
Informly is pre-launch. We're working closely with a small group of founding SaaS teams to ship what CS leaders and product leads actually want. If you're tired of churn surprises in renewal calls, this is the program below.
A free plan to start. Paid plans are priced per location, per month, with local rates by country. Every plan includes every module.
Free forever
Every module for one location, free for as long as you like.
Per location, per month
Local pricing by country
Everything in Free, plus more locations, every integration and team controls.
Restaurants
Tabletop surveys, wallet-pass loyalty and review requests
See restaurants
Hotels
Mid-stay surveys, direct-booking win-backs and review requests
See hotels
Medical clinics
Post-visit surveys and no-show follow-ups
See medical clinics
Salons & beauty
Chair-side surveys and booking-cycle loyalty
See salons & beauty
Spas & beauty clinics
Package-completion loyalty and review requests
See spas & beauty clinics
Gyms & fitness
Onboarding NPS and members at risk of leaving
See gyms & fitness
Auto workshops
Post-service surveys and service-cycle loyalty
See auto workshops
Start on the free plan today, or book a walkthrough and we’ll show you round with your business in mind.
Free planEvery module includedUpgrade when you grow
