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Onboarding NPS, check-in cadence tracking, churn-risk segments, and win-back coupons — wired to ClubReady, Mindbody, Glofox, Trainerize. The members about to leave become the ones you save.
Churn risk · this week
42 members flagged
Jordan T.
Spin · 11d ago
Sara A.
Lifting · 14d ago
Mateo P.
Yoga · 9d ago
Lin C.
Spin · 7d ago
Win-back · Jordan T. · 11d gap
Personal class invite + free PT session · SMS sent
Caught at week 6
Check-in cadence drop > 7 days flags the member · saves 71% of cases.
Day-7 NPS
One-tap survey · routes new members to the right coach automatically.
Habit-streak pass
Wallet pass tracks 5 / 30 / 90-day streaks · birthday class pass bonus.
Per club · same day
Connect ClubReady/Mindbody · onboarding NPS goes live the same afternoon.
Member joins. Comes 4 times in week 1. Hits a busy week. Misses two classes. Disappears. By the time the "cancel my membership" email hits, it's too late.
Your billing system says everyone's paying. Your check-in data lives elsewhere. The two don't talk. The members about to cancel look identical to the ones who'll renew.
No data on who's actually most engaged. No way to systematically reward consistency. Your most loyal members feel invisible, your social posts feel arbitrary.
Billing system says they pay. Check-in system says they haven't shown in 12 days. Neither system tells the other. We do.
Billing in Stripe. Check-ins in ClubReady. Class booking in Mindbody. Reviews on Google. Refer-a-friend on a clipboard.
Check-in gap > 7 days flags the member. Onboarding NPS routes to your team. Win-back coupons fire automatically. Referrals tracked end-to-end.
Onboarding to habit
Member joins
Jordan · purchased annual · 24th of month
Day 7 NPS
"How's your first week?" · 8/10
Coach intro
Auto-pair with onboarding coach · Slack ping
Day 14 milestone
First 5 check-ins · wallet pass badge
Habit formed
Day 30 · >2 visits/wk · retention green
Churn caught at week 6
Check-in cadence drops
Jordan · 8/mo → 1/mo · 11d gap
Auto-flagged at risk
Segment: cadence drop > 7 days
Personal SMS · coach
"We miss you · free PT session?"
$0 PT session offered
Single-use · personal · in wallet
Back to weekly cadence
Saved 71% of flagged members
Cadence-aware member profile.
Every check-in, every class, every survey, every gap — on one record. Auto-segment by risk level. The platform foundation everything else runs on.
Explore Contacts
Habit-streak rewards · wallet pass.
First 5 visits · 30-day streak · class milestones — auto-stamped from check-in data. Wallet pass shows progress, no app needed.
Explore Loyalty
Onboarding NPS + post-class.
Day-7 onboarding NPS. Post-class quick-rate. Quarterly satisfaction. Auto-routed to coach or owner based on score.
Explore Surveys
Win-back · re-engage at-risk members.
Free PT session for the 11-day-gap member. Class pack discount for lapsed yoga regulars. Single-use, personal, in their wallet pass.
Explore Coupons
Bring-a-friend that actually books.
Personal share link after a milestone. Friend joins via your booking system. Both get a free class pack — paid only after friend's first visit.
Explore Referrals
Member spotlights · embed-ready.
Post-milestone story prompts ("You hit 30 days · share your story?"). Approved testimonials auto-fill your homepage carousel.
Explore Testimonials
Catch churn at week 6
Member's check-in cadence drops below threshold. System flags them as at-risk. Personal SMS from their coach + a free PT session. 71% of flagged members are back to weekly cadence within 14 days.
Onboarding NPS that finds the at-risk
Day 7 NPS. 8+ rolls into your social proof flow. 6 or below routes to your onboarding coach for a personal check-in. Catches the 1-in-5 new member who quietly considers cancelling.
Bring-a-friend that actually books
Habit-streak milestone triggers a referral invite. Personal share link via SMS. Friend books their first class. Both wallet passes get a 4-pack free — paid out only after friend attends.
Sentiment, themes, and the equipment-uptime complaints you need to act on before two more members cancel.
Voice of the member · last 30 days · all locations
AI insights
Sentiment trend · 30d
+10%58%
Positive
27%
Neutral
15%
Negative
Themes · auto-clustered
5 of 11AI suggested action
Equipment-uptime complaints up 4pt at Downtown — squat rack repair ticket opened for engineering.
Top quotes · this week
"Coach Marlin's spin classes are why I haven't cancelled. Best 6am of my week."
"Two squat racks have been broken for weeks. I've started going to the next gym over for lifting days."
"Booking app finally works. Class waitlist auto-fills · I'm back."
Sentiment score
+0.58
+0.07
Onboarding NPS
62
+6
At-risk saved
71%
+12pt
Class fill %
78%
+4pt
ClubReady · Mindbody · Glofox · Trainerize · MyZone — all join via webhook + REST API.
ClubReady
Sync members · cadence tracking
Mindbody
Class booking · attendance
Stripe
Billing · win-back PT session charges
Twilio
Coach SMS · onboarding NPS
Member messaging · LATAM + Europe
Apple Wallet
Habit-streak loyalty pass
Google Business
Review pump for gym branches
Member spotlight · social proof
Strava
Activity sync · cadence enrichment
Mailchimp
Member newsletter · class promos
Slack
Coach pings · at-risk alerts
ClubReady · Mindbody · Glofox · Trainerize · MyZone · Wodify · Pike13 · Zen Planner — all supported.
Check-in cadence by member, churn-risk segment size, save rate, onboarding NPS. Coaches see their cohort. Owners see the system.
Iron + Yoga · last 30 days
Owner dashboard
At-risk
42
−18
Save rate
71%
+12pt
Class fill
78%
+4pt
Cadence health by cohort
Onboarding NPS · last 14 days
62 +6
38 new members · 6 routed to coach for follow-up
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Restaurants
Tabletop surveys + loyalty wallet passes + Google review pump
See restaurants
Hotels
Mid-stay surveys + direct-book win-backs + OTA review routing
See hotels
Medical clinics
Post-visit CSAT + no-show recovery · HIPAA-handleable
See medical clinics
Salons & beauty
Chair-side surveys + booking-cycle loyalty
See salons & beauty
Spas & beauty clinics
Package-completion loyalty + RealSelf review routing
See spas & beauty clinics
Auto workshops
Post-service surveys + appointment-cycle loyalty
See auto workshops
Retail
Receipt-QR feedback + cross-store loyalty
See retail
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